yarko
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United States
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DJI Thor Posted at 2017-12-18 03:13
Hi Yaroslav, I am sorry to hear about the crash, for the shipping, if you don't want to use the ground tracking number that we provided, you can send the drone out first and then contact our support and provide us with the new tracking number. Also, please kindly write some info about the drone as well as the case number and put it in the package. And for the replace turnaround time, I will forward your concern to the local team. Really hope you can take the drone with the trip.
BTW, you can also contact our support for a further help, here’s the link to contact us: http://www.dji.com/support. Thanks.
Thor,
I shipped my Falcon to DJI using UPS 2nd Day Air with guaranteed delivery on Wednesday, December 20. New new tracking number is 1Z3Y4E860238688551.
For your reference other info:
DESC: Phantom 4 Pro
Case Number: CAS-1313525-M1J0B1
Express Refresh
We are leaving Houston on Saturday, December 23. If it's at all possible I'd really appreciate if the local team could get the replacement ready to ship and expedite it to me so I can take my Christmas present with me to Colorado! If they could ship it out on December 20, 2nd Day Air will get it to me before we leave. I will contact the support to update the tracking number.
Thank you again for your help in getting this accomplished.
Sincerely,
Yaroslav
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