Hello,
I keep receiveing an error when I attempt to login to activate my Agras.

"Failed to sign in.  Please retry." when logging in through conrtroller

When I attempt to login to ag.dji.com I get this error message in chinese  "此账号没有权限使用此平台，植保机所有者、团队内飞手才有权限登录该平台。"
Which google translate tells me says "This account does not have permission to use this platform, plant protection machine owner, team Feijia have permission to login to the platform."


How do I fix this?

Hi Matt, sorry for the trouble caused, could you please PM me your account and password? We will help to look into the status, thank you.

DJI Mindy Posted at 2017-12-19 05:17
Hi Matt, sorry for the trouble caused, could you please PM me your account and password? We will help to look into the status, thank you.

hello I have the same error with my account and my partner's account

Alvaro8 Posted at 2018-1-20 17:09
hello I have the same error with my account and my partner's account

Alvaro, sorry for the late response, may I have the your account and password like I posted in 2#? We will help to check the status, thanks.