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Gimbal and IMU Calibration Problems
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1354 22 2017-12-20
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creativeTAG
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  1#
My P4P+ is under 6-mos old. I am experiencing two problems:

ONE:
Gimbal won't calibrate. It stops at 50%. And I can hear gears wroking so hard and will just freeze.

TWO:
I have already calibrated the IMU more than 15 times. This notification "Calibrate IMU", pops on the screen almost every time I land my aircraft to replace the battery.

So I sent the aircraft to service center. This is their initial findings:
REPLACE THE LANDING MODULE

Is this Landing Module even related to Gimal and IMU Calibration?
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2017-12-20
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creativeTAG
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Gimbal/IMU Calibration Problems = LANDING MODULE???

  2#
Gimbal/IMU Calibration Problems = LANDING MODULE???
2017-12-20
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BagoDJIoperator
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  3#
creativeTAG Posted at 2017-12-20 16:35
Gimbal/IMU Calibration Problems = LANDING MODULE???

The only thing, I can think of is that, maybe you have bad IMU and gimbal.  Did you send it in to DJI for repairs or?
2017-12-20
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creativeTAG
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  4#
Yes I sent it to Cerritos Service Center in California.

And I got a repair notice: LEFT and RIGHT LANDING MODULE needs to be replaced.

DJI service center is charging me $99 for this job/service.

2017-12-20
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BagoDJIoperator
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  5#
creativeTAG Posted at 2017-12-20 16:41
Yes I sent it to Cerritos Service Center in California.

And I got a repair notice: LEFT and RIGHT LANDING MODULE needs to be replaced.

Did they crack or something? Not sure how that is related to the IMU/Gimbal?

Am I missing something here
2017-12-20
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creativeTAG
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  6#
And regarding my CASE, I already reported to DJI, that I can't complete a gimbal calibration since I got my P4P. And performed more than 15 times of IMU Calibration.

So when I received DJI's quotation, about the Landing Module. I complained about, if Landing Module affects the Gimbal and the IMU Calibration. I have gotten ZERO answer...

And I just got a NEW QUOTATION:
1. Now DJI wanted to replace the MAIN CONTROLLER!
2. Left and Right LANDING MODULE!
2017-12-20
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BagoDJIoperator
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  7#
creativeTAG Posted at 2017-12-20 16:51
And regarding my CASE, I already reported to DJI, that I can't complete a gimbal calibration since I got my P4P. And performed more than 15 times of IMU Calibration.

So when I received DJI's quotation, about the Landing Module. I complained about, if Landing Module affects the Gimbal and the IMU Calibration. I have gotten ZERO answer...

the Main controller sounds about right now, thats what controls the drone and all the processes. why they want to change the Landing module not sure.
2017-12-20
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creativeTAG
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  8#
BagoDJIoperator Posted at 2017-12-20 16:45
Did they crack or something? Not sure how that is related to the IMU/Gimbal?

Am I missing something here

That is why I was really upset with their first findings.

And couldn't believe why LANDING MODULE???

Yes my Landing Modules are scratched, due to normal use. As I land on different surfaces. But no cracks.

And just now... DJI wanted to replace the Main Controller. This new assessment makes more sense!

But the sad thing is... If I did not complaint, the Landing Module, I believe has nothing to do with Gimbal Calibration or IMU Calibration.
2017-12-20
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BagoDJIoperator
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  9#
creativeTAG Posted at 2017-12-20 16:56
That is why I was really upset with their first findings.

And couldn't believe why LANDING MODULE???

Yea, what is DJI is charging to replace it? Is it under warranty
2017-12-20
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creativeTAG
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  10#
BagoDJIoperator Posted at 2017-12-20 17:00
Yea, what is DJI is charging to replace it? Is it under warranty

With the Main Controller included, DJI is charging me $154.00 and they finally realized, my aircraft is still under warranty (less than six months).

Warranty still covers this.


2017-12-20
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DJI Diana
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  11#
Sorry for this, could you please provide me with your case number so I can look into it? I'll see if there is anything I can do for you.
2017-12-20
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creativeTAG
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  12#
DJI Diana Posted at 2017-12-20 19:02
Sorry for this, could you please provide me with your case number so I can look into it? I'll see if there is anything I can do for you.

thanks for the reply Diana...

the service dept finally took care of it today after I filed a complaint (2 days ago)... about what is the relation between the Gimbal Not Calibrating and the Landing Module...

but what's upsetting was, I wrote all the problems along my P4P... it seems like they did not even bother reading it... and who ever generated the CASE NUMBER, looks like reported something different...
2017-12-20
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  13#
creativeTAG Posted at 2017-12-20 23:54
thanks for the reply Diana...

the service dept finally took care of it today after I filed a complaint (2 days ago)... about what is the relation between the Gimbal Not Calibrating and the Landing Module...

I am so sorry for this, I'll report this to the management, we'll learn from it and keep improving to provide you all better service. Could you please kindly provide me with your case number? I'll keep an eye on your case.
2017-12-21
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BagoDJIoperator
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  14#
creativeTAG Posted at 2017-12-20 23:54
thanks for the reply Diana...

the service dept finally took care of it today after I filed a complaint (2 days ago)... about what is the relation between the Gimbal Not Calibrating and the Landing Module...

guessing you will get some service and correct part fixed
2017-12-21
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creativeTAG
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  15#
BagoDJIoperator Posted at 2017-12-21 02:58
guessing you will get some service and correct part fixed

thanks for all the replies...

thankfully yes... they will fix it and will be under warranty...

but... is the Gimbal Calibration and IMU Calibration related to Landing Module?
2017-12-22
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BagoDJIoperator
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  16#
creativeTAG Posted at 2017-12-22 11:46
thanks for all the replies...

thankfully yes... they will fix it and will be under warranty...

I dont think so the IMU is related to the landing module unless they see it needs to be repaired
2017-12-22
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creativeTAG
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  17#
BagoDJIoperator Posted at 2017-12-22 13:12
I dont think so the IMU is related to the landing module unless they see it needs to be repaired

thanks for the reply...

that was DJI Service Dept's first assessment = Landing Module

and when I filed a complaint... they changed it to Main Controller (that needs to be replaced)
2017-12-25
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BagoDJIoperator
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  18#
creativeTAG Posted at 2017-12-25 22:27
thanks for the reply...

that was DJI Service Dept's first assessment = Landing Module

wow, crazy

Did you get it fixed?
2017-12-26
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creativeTAG
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  19#
BagoDJIoperator Posted at 2017-12-26 04:40
wow, crazy

Did you get it fixed?

my P4P is now under repair...

thanks!
2017-12-26
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DJI Mindy
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  20#
creativeTAG Posted at 2017-12-26 12:47
my P4P is now under repair...

thanks!

We apologize for the inconvenience that has been caused during the repair process, please keep us updated if you need more assistance, we are always here, thank you.
2017-12-26
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creativeTAG
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  21#
DJI Mindy Posted at 2017-12-26 19:48
We apologize for the inconvenience that has been caused during the repair process, please keep us updated if you need more assistance, we are always here, thank you.

thanks so much mindy...

I got my P4P aircraft today... =(

NEW PROBLEM:
P4P+ RC is blinking RED and GREEN
"NO SIGNAL" on the upper left corner of the lcd
I can control the aircraft (ie: gimbal camera panning up and down, fly the aircraft and so on) BUT camera has no visual (lcd is just grey)

=(

I'll just create a new thread for this perhaps...
2017-12-28
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DJI Susan
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  22#
creativeTAG Posted at 2017-12-28 17:46
thanks so much mindy...

I got my P4P aircraft today... =(

Sir, I've read your new thread and found the issue has been figured out. Come back to us if you have other questions.

https://forum.dji.com/thread-126575-1-1.html
2017-12-28
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DJI Mindy
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  23#
creativeTAG Posted at 2017-12-28 17:46
thanks so much mindy...

I got my P4P aircraft today... =(

I see Susan has replied your new thread and the issue has got sorted out.
Hope you have a great time on flying the drones.
2017-12-28
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