Hello,
   I am having a problem with the CrystalSky 8" connected to the Credence controller and an X5S on a Matrice 210.  I am unable to focus by tapping on the screen.  I can use the manual focus slider and the focus changes.  Strange thing is if I hook up an iPad to the Credence controller the focus works as expected.  So it tells me it is probably the DJI Go 4 app on the CrystalSky.  Any help would be appreciated.
Thanks,
  Steve

Hi Steve, sorry for the trouble caused.
May I know if you have updated the CrystalSky and Cendence to the latest version? If yes, please try to reset the CrystalSky to the factory default in Settings to see if the problem persists, thank you.

DJI Mindy Posted at 2017-12-22 01:12
Hi Steve, sorry for the trouble caused.
May I know if you have updated the CrystalSky and Cendence to the latest version? If yes, please try to reset the CrystalSky to the factory default in Settings to see if the problem persists, thank you.

Thanks for the response Mindy.  I have tried the factory reset and it did not change.  I tried the lens calibrate (which I know does not affect autofocus) and with that I can tap on Calibrate now but not able to click on the OK.  Nothing happens.  But the cancel works.  I hooked up once more with the iPad and did a calibration and it worked fine.  So I am stumped on what to try next.  Can I uninstall the DJI Go 4 and reinstall?
Thanks,
   Steve

P40Steve Posted at 2017-12-22 05:30
Thanks for the response Mindy.  I have tried the factory reset and it did not change.  I tried the lens calibrate (which I know does not affect autofocus) and with that I can tap on Calibrate now but not able to click on the OK.  Nothing happens.  But the cancel works.  I hooked up once more with the iPad and did a calibration and it worked fine.  So I am stumped on what to try next.  Can I uninstall the DJI Go 4 and reinstall?
Thanks,
   Steve

Hi Steve, thanks for the feedback, sorry that the built-in APP cannot be deleted and installed at the moment, may I know the current firmware of CrystalSky and Cendence and the DJI Go 4 APP version?
Any chance to take a short video about the focus issue? We will feedback to our engineers for further analysis, thank you very much.

I have encountered the exact same issue.  Can’t do AF on crystal sky but works on IPad. Running all of the latest firmware and apps as of today 1/2/18. No video needed just try to use the AF square in the App

GSGloor Posted at 2018-1-2 23:42
I have encountered the exact same issue.  Can’t do AF on crystal sky but works on IPad. Running all of the latest firmware and apps as of today 1/2/18. No video needed just try to use the AF square in the App

I have the exact same issue, has this been corrected.  My Crystal sky has been updated to the most current firmware

JeffP Posted at 2018-1-8 05:30
I have the exact same issue, has this been corrected.  My Crystal sky has been updated to the most current firmware

In follow up
Mindy, please comment. We all know that when we update Crystalsky the most recent GO-4 APP goes on the tablet. But future updates of GO-4 do not update until DJI puts out a full Crystalsky update. I cannot AF, MF or calibrate Lens with the GO-4 app on my Crystalsky. With the Pilot APP I can focus but cannot calibrate the lens.
BUT with any of my Ipads I can Auto Focus and manual calibrate . This leads me to believe that the GO-4 APP on Crystal Sky is the problem. I prefer to use Go-4 unless I am using two cameras and now I cannot use GO-4 at all with my Matrice 210. I am very familiar with your products and anything basic I have already tried. I hope this can be fixed soon because the Pilot App is outdated and I prefer to use the GO-4 so now I am grounded. Jeff, CT USA

I have lost ability to tap focus, any ideas?

Mindy,
  Any update on the Tap to Focus issue?  Also can someone enlighten me on how to updates on the CrystalSky?  I looked around the screen but could not find how to update it.
Thanks,
  STeve

Yep, that's the situation for now, apparently. Tap to Focus feature is disappearing on Cendence/CS setup, while works fine with iPad... We must wait until DJI address the issue, I guess.