Please help. Stopped working osmo, the left inducator light green, the right green. Zenmuse not work.

Hi, more information needed, perhaps a video of the problem.
Information like, is the gimbal working or is the camera working or not, are the status leds working correctly, wifi etc.

camera does not work. wi-fi works, the phone sees the osmo, the percentage of battery power. reset settings through the application does not work, the firmware version no corect.
it is impossible to reset, forcibly overprot, too.

fans404fcd61 Posted at 2017-12-24 14:11
camera does not work. wi-fi works, the phone sees the osmo, the percentage of battery power. reset settings through the application does not work, the firmware version no corect.
it is impossible to reset, forcibly overprot, too.

Hello Sir, the yellow in the left indicator means no SD card or SD card error.
May I know what SD card you are using? Have you tried another one? Thank you.

Hello! UHS-1 Class 3, 16gb, 64gb. The camera will not turn on. I can shoot the video for clarity.
Thank you!

fans404fcd61 Posted at 2017-12-25 09:58
Hello! UHS-1 Class 3, 16gb, 64gb. The camera will not turn on. I can shoot the video for clarity.
Thank you!

Thanks for your update.
Are your sure the class is 3? We recommend class 10 and above.
A short video would be better for further support, thank you.

Full Name: yusuf riyadh shaker
Email address: Yusufalbaghdady93@gmail.com
Phone Number:9647714490779
Full Address: Baghdad - Madaen - near the school Zubair
Product: OSMO +
Fault Description: Click here to re-energize the dome, green light and the sound of a peephole
Date of Purchase: 7-1-2017
Dealer: Professional Photography Equipment

Hello
I'm Yusuf from Iraq - a cameraman
Use your products, including osmo +
But yesterday I worked automatic calibration and appeared to take the directions left and right and up and down and followed all the instructions on the sheep, including the position of the device vertical position and the surface of the straight and did not turn it off until completion - after the completion of the device work restart and surprised the emergence of a message on the screen in the mobile app Click here To activate the camera and turn off the camera did not appear filming with the presence of the sound of Bim intermittent and green light intermittent when the pressure and stop the work of the stick
Directions and conversion button for Salafi When the message is pressed, the head starts rotating and the standby mode returns as it was ..

I ask you to help me and identify the defect or action required - and today I searched for a maintenance center for your products in Iraq, specifically Baghdad, and I did not find - I hope you help me because I bought it two days ago

I will send you a picture of the message appearing on the screen from within the application with the video files of the two uploaded on YouTube and I will put links here ..







This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.

此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。

Attachment(s)
photo_2018-01-08_12-37-54 (2).jpg

DJI Mindy Posted at 2017-12-26 03:01
Thanks for your update.
Are your sure the class is 3? We recommend class 10 and above.
A short video would be better for further support, thank you.

https://youtu.be/E1KTrEWmLAQ

Sorry that he answered for a long time. left on the road, it's a pity that without osmo plus (((

fans404fcd61 Posted at 2018-1-13 04:33
Sorry that he answered for a long time. left on the road, it's a pity that without osmo plus (((

Thanks for coming back to us.
Can you please change another SD card to update the firmware again? Stock one would be recommended.