I recently bought a phantom 4 pro and I took video with it for the first time a couple days ago and when I went to look at the footage there was a green bar on the bottom of the footage.  Anyone know what the problem might be?

Please post an example.


RedHotPoker

Look at the footage off the SD card in the aircraft, not the copy on your phone or tablet, that just a proof copy.

Geebax Posted at 2017-12-23 20:51
Look at the footage off the SD card in the aircraft, not the copy on your phone or tablet, that just a proof copy.

I was looking at the footage off the sd card on my computer.  I'm trying to upload an example but the forum won't upload it...

RedHotPoker Posted at 2017-12-23 19:44
Please post an example.

Geebax Posted at 2017-12-23 20:51
Look at the footage off the SD card in the aircraft, not the copy on your phone or tablet, that just a proof copy.

I was able to upload one of the clips with the issue to youtube please take a look

DevouringWaffle Posted at 2017-12-23 21:14

I have never seen that green line before.
It may be a problem with the camera. You might send it in for analysis.

Hopefully it's nothing serious, and can be corrected easily.

RedHotPoker

DevouringWaffle Posted at 2017-12-23 21:15
I was able to upload one of the clips with the issue to youtube please take a look

I have never seen that fault on a Phantom camera before. Is this footage original direct from the camera, or has it been edited?

Geebax Posted at 2017-12-23 21:26
I have never seen that fault on a Phantom camera before. Is this footage original direct from the camera, or has it been edited?

No it's straight from the drone.

RedHotPoker Posted at 2017-12-23 21:21
I have never seen that green line before.
It may be a problem with the camera. You might send it in for analysis.

Same here.  Thanks for trying to figure it out though.

DevouringWaffle Posted at 2017-12-23 21:28
Same here.  Thanks for trying to figure it out though.

If that green line is visible after downloading the video, from the micro sd card, to your home computer, it will need to be looked at by DJI qualified technicians.


RedHotPoker

RedHotPoker Posted at 2017-12-23 21:33
If that green line is visible after downloading the video, from the micro sd card, to your home computer, it will need to be looked at by DJI qualified technicians.

Yeah it sucks too because I only bought it a couple weeks ago and now I'll probably have to send it in

DevouringWaffle Posted at 2017-12-23 21:34
Yeah it sucks too because I only bought it a couple weeks ago and now I'll probably have to send it in

Yes, but it's better to have it working right.
Hopefully, they ship you back the same drone, as you shipped them.

Please record the drones serial number before sending it to them. ;-)


RedHotPoker

RedHotPoker Posted at 2017-12-23 21:39
Yes, but it's better to have it working right.
Hopefully, they ship you back the same drone, as you shipped them.

Yeah very true. And will do. Thanks for the help!

DevouringWaffle Posted at 2017-12-23 21:44
Yeah very true. And will do. Thanks for the help!

Sorry for this most unexpected start, but you will be happy, when the green line has dissapeared...

Good luck, and hopefully, this is a short delay in your piloting happiness.  ;-)


RedHotPoker

Hi there, just to verify, has the drone been involved in crash or hard landing before? Does the issue appear in every videos and pictures? Could you upload some original videos in SD card to Dropbox and share the link with us, we'd like to look into it.

Did you fix this issue..? I have same issue with Mavic 2 pro footage when I'm converting from RAW to MP4 with VLC Convertor