Lost drone
8017 28 2017-12-24
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djiuser_eEPHRIK
lvl.1
Flight distance : 2917 ft
Australia
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Hey guys question! I was flying my drone untill phone got disconnected so on my remote i hit the home button and drone didn't come back, so if i go onto the app and hit "find my drone" would it be the last location on map?
2017-12-24
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lannes
First Officer
Flight distance : 4465 ft
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Australia
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Did you have RTH set on disconnection, what was the RTH height  ?

What sort of environment were you flying in urban or country were their any building or tall trees in the flight path etc. ?
2017-12-25
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djiuser_eEPHRIK
lvl.1
Flight distance : 2917 ft
Australia
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Hey iannes. Teah rth was set on 150...
There were no trees in flight path... no tall buildings just houses. This is the last photo i took...
org_cc12a553166b023d_1514179100000.jpg
2017-12-25
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djiuser_eEPHRIK
lvl.1
Flight distance : 2917 ft
Australia
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When u lose signal on phone and controler it should fly back home?

Find my drone says its at this location. But if u lose signal from controller and drone would it still show
2017-12-25
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ChrisJP
lvl.2
Flight distance : 89888 ft
Japan
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djiuser_eEPHRIK Posted at 2017-12-25 00:42
When u lose signal on phone and controler it should fly back home?

Find my drone says its at this location. But if u lose signal from controller and drone would it still show

https://store.dji.com/guides/how-to-use-the-djis-return-to-home/

=> Hitting the RTH button is not enough, you need to press and hold on it at least about 2 seconds.
Did your hear the "return to home" message? Did the remote continuously beep?
To check the last recorded home point, you might want to look at the flight log on your phone.

=> Are you sure you lost the RC connection?
If so, pressing the RTH will not work, and teh AC will default to RTH setting after 3 sec.
If the RC get disconected, the AC wil either hover, land or RTH depending on the setting that you have choosen in the GO4 App.
2017-12-25
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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Merry Christmas all members.

Upload your fly record here and post back the link to that data.
2017-12-25
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DJI Diana
Administrator
Flight distance : 2408 ft

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Sorry for your loss, you can click Find My Drone and refer to the location to search the drone. Besides, I would also recommend you report this to our support, they'll start a case for you. Here is a link for your reference. https://www.dji.com/support?site=brandsite&from=nav
2017-12-25
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djiuser_eEPHRIK
lvl.1
Flight distance : 2917 ft
Australia
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Thanks guys sux really loved it too.. upgrad i guess
2017-12-25
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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djiuser_eEPHRIK Posted at 2017-12-25 05:08
Thanks guys sux really loved it too.. upgrad i guess

If you want to know more about what happened then use the link in post  #6. It is a common mistake to don't look for lost drone. Sometimes it is easy to find it if you know where to look.
2017-12-25
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Jmp888
lvl.1
Flight distance : 2917 ft
Australia
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Thanks G sig i did hold the H button and she didn't come home yesterday...
2017-12-25
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DroneFlying
lvl.4
Flight distance : 10774613 ft
United States
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Jmp888 Posted at 2017-12-25 19:45
Thanks G sig i did hold the H button and she didn't come home yesterday...

G_Sig's suggestion to upload to PhantomHelp the flight log (TXT file) from your mobile device offers your best chance of getting useful information, so I'd also encourage you to do that and post a link to it here.
2017-12-27
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Jmp888
lvl.1
Flight distance : 2917 ft
Australia
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Last page of log
Screenshot_20171231-181737.png
2017-12-30
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DJI Susan
Administrator
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Sir, just to verify, have you refer Diana's suggestion and contact our support to start a case? Please kindly offer your case number at your earliest convenience, we'd like to look into it.
2017-12-31
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Jmp888
lvl.1
Flight distance : 2917 ft
Australia
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Ref number 900182
2017-12-31
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DJI Susan
Administrator
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I've checked your ticket number, it seems that you have send several emails with similar descriptions. The same emails will be merged and our technical support has replied you under ticket# 900213. We do not receive any response since that, please check and confirm, thanks!
2017-12-31
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Steve Pereira
lvl.1

Portugal
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Hello i Lost my drone..and Im trinf to find iTunes..canal any One tell me what Thays black linda on front Office the Ed aircraft means?
My Guess os that the red aircraft os were i Lost conetion..and the liberdade os were hello landed..a
Am i rong?
Thanks
2019-3-10
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Steve Pereira
lvl.1

Portugal
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2019-3-10
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Steve Pereira
lvl.1

Portugal
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2019-3-10
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Steve Pereira
lvl.1

Portugal
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2019-3-10
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Steve Pereira
lvl.1

Portugal
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2019-3-10
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Steve Pereira
lvl.1

Portugal
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2019-3-10
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Steve Pereira
lvl.1

Portugal
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Screenshot_20190310-154814.jpg
2019-3-10
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DJI Susan
Administrator
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Steve Pereira Posted at 3-10 07:52
Hello i Lost my drone..and Im trinf to find iTunes..canal any One tell me what Thays black linda on front Office the Ed aircraft means?
My Guess os that the red aircraft os were i Lost conetion..and the liberdade os were hello landed..a
Am i rong?

Hi Steve, we're sorry to read the accident. You may refer to the last coordinates of the flight records and see whether the drone can be found. If there is no luck and the unit is under warranty period, you may contact our support here for better assistance, thank you!
2019-3-11
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fans79673461
lvl.1
Flight distance : 141411 ft
United States
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I lost my Dji Mavic Air on April 3rd after the wind ended up drifting it away while I didn't notice. I was flying at about 1100 feet when the RC signal and my phone's picture cut out and I pressed rth. Below is the flight path and if you could help me find out where it would have ended up that would be amazing! I've searched for hours and haven't seen any signs of it....
2019-4-7
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DJI Susan
Administrator
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fans79673461 Posted at 4-7 07:25
I lost my Dji Mavic Air on April 3rd after the wind ended up drifting it away while I didn't notice. I was flying at about 1100 feet when the RC signal and my phone's picture cut out and I pressed rth. Below is the flight path and if you could help me find out where it would have ended up that would be amazing! I've searched for hours and haven't seen any signs of it....

I'm so sorry to read the accident. If the unit is under warranty period, please kindly contact our support to start a case: https://www.dji.com/support We'll arrange data analysis and offer you a proper solution.
2019-4-8
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fans79673461
lvl.1
Flight distance : 141411 ft
United States
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DJI Susan Posted at 4-8 00:09
I'm so sorry to read the accident. If the unit is under warranty period, please kindly contact our support to start a case: https://www.dji.com/support We'll arrange data analysis and offer you a proper solution.

thanks! will do
2019-4-21
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DJI Susan
Administrator
Online


You're welcome. If you encounter any troubles during the progress, feel free to contact us with your case number, we'll be here for help.
2019-4-21
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fans9ec442ba
New

Pakistan
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I ve lost my drone . I even pressed and hold the rth button  got constant beeps but it still never came back  .
2020-1-16
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djiuser_PcPG8CtVKa3g
New

United States
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I lost my drone at Shrine’s Pass, Colorado on 9/5/20. Here are the Google Maps coordinates of the general area: 39, 32,09 N; 106,15,32 W. If anyone is a hiker in that area, and finds it, please let me know! -Dale C.
2020-9-6
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