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Rosette Protection Cap Missing from Box
1403 5 2017-12-25
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ObeWanKobe
New

United States
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Hi,

I just got a OSMO Mobile for Christmas and when looking at the "In the Box" pamphlet I see a "Rosette Protection Cap" listed but I don't find it in then box.
Is this something that is already installed on the Gimbal?  Or is it just missing?  It is not mentioned in the Quick Start Guide.

Thanks!

2017-12-25
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Boardtalk
First Officer
Flight distance : 209639 ft
Ireland
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The little 'Rosette Protection Cap' is already attached. If you look to the centre of your Osmo Mobile you'll see the little round object, this is removable for various attachments/tripod.  
2017-12-25
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi Kobe, thanks for your support to DJI product.
The Rosette Protection Cap has already been attached into the Rosette mount.
Please checked the picture below, thank you. cap.png
2017-12-26
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Wingshooter
Second Officer
United States
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Just go my Osmo Mobile today.  There was NOT a protection cap on mine.

Correction.....I just looked in the box again.  It fell off inside the box.
2017-12-26
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chrismc9
lvl.1
Flight distance : 67251 ft
Australia
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DJI really needs to list this "Rosette Protection Cap" as a seperate component available to buy via the store, even if its a few dollars, it keeps dust and unwanted particles out of that screw hole that could get in there causing issues if you left the cap off...
2018-1-14
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

chrismc9 Posted at 2018-1-14 11:27
DJI really needs to list this "Rosette Protection Cap" as a seperate component available to buy via the store, even if its a few dollars, it keeps dust and unwanted particles out of that screw hole that could get in there causing issues if you left the cap off...

Chris, thanks for your suggestion, I will feedback to related team for consideration, if your Rosette Protection Cap has been lost, please contact our support to see if they can send you one from facility, thank you.
2018-1-15
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