Hello,

I have tried several times to register my Osmo Mobile on an iphone6 (IOS 11.2.1) & DJI GO (download today) without success.
After checking my email, I always have the same message:
"activation failure, please try again
Incompatible device "


en français :
"échec de l'activation. Veuillez recommencer
Appareil incompatible "



Thanks for your help

Same here, except I keep getting a message "Network failure, please check"  and I have Google fiber with lightning fast connection.  I wonder if DJI's server is down again?

Hawkowl Posted at 2017-12-25 14:13
Same here, except I keep getting a message "Network failure, please check"  and I have Google fiber with lightning fast connection.  I wonder if DJI's server is down again?

Same here.  Just bought a new Osmo Mobile (first DJI product).  Downloaded the DJI GO app for my new iPhone X.  First it didn't allow me to create a new account via the app because the first two things it asks for are you email address and a verification code... WHAT VERIFICATION CODE?  I CAN'T EVEN CONTINUE REGISTERING!  So I go to the website and go to create my account there.  I did.  Got a verification email, clicked it, now I'm registered.  Back to the app.  Click as existing user this time.  Enter email, enter password..... long wait...... long wait......... more waiting.... just to get a message saying "Sign in Failed. Check your network connection.  There is nothing wrong with my network connection.

Returning the osmo tomorrow morning.  How can I use a product who's great fault is the software which allows me to interact with it.  I can't even test out the product, nothing, because of an app.

Sad.

djiuser_Nb2Q0iu Posted at 2017-12-25 15:46
Same here.  Just bought a new Osmo Mobile (first DJI product).  Downloaded the DJI GO app for my new iPhone X.  First it didn't allow me to create a new account via the app because the first two things it asks for are you email address and a verification code... WHAT VERIFICATION CODE?  I CAN'T EVEN CONTINUE REGISTERING!  So I go to the website and go to create my account there.  I did.  Got a verification email, clicked it, now I'm registered.  Back to the app.  Click as existing user this time.  Enter email, enter password..... long wait...... long wait......... more waiting.... just to get a message saying "Sign in Failed. Check your network connection.  There is nothing wrong with my network connection.

Returning the osmo tomorrow morning.  How can I use a product who's great fault is the software which allows me to interact with it.  I can't even test out the product, nothing, because of an app.

I am having same issues ..... very frustrating!! I will mosy likely return also!!

Hi all, we sincerely apologize for the trouble that has been caused in the last few hours, we have got the server fixed, could you please try to sign in or activate the device again? If there is any problem, please keep me updated any time, thank you.

DJI Mindy Posted at 2017-12-25 21:17
Hi all, we sincerely apologize for the trouble that has been caused in the last few hours, we have got the server fixed, could you please try to sign in or activate the device again? If there is any problem, please keep me updated any time, thank you.

Same problem this morning...

djiuser_I7LFZsT Posted at 2017-12-25 22:19
Same problem this morning...

Thanks for your update, the issue got sorted out about 4 hours ago, did you try again in the last three or four hours?
Do you still get the same error?

2 minutes ago...

djiuser_I7LFZsT Posted at 2017-12-26 01:58
[view_image]
2 minutes ago...

Did you try to reinstall the DJI Go APP?
Could you please provide me the serial number of Osmo Mobile? Thank you.

DJI Mindy Posted at 2017-12-26 03:45
Did you try to reinstall the DJI Go APP?
Could you please provide me the serial number of Osmo Mobile? Thank you.

Yes, I try 2 times.

Just picked up my Osmo today.  I had no trouble activating it with DJI GO (not DJI GO4) app.

djiuser_I7LFZsT Posted at 2017-12-26 09:37
[view_image]

Thank you for the update, our engineers are working on your case, we also need your activation email account, could you please PM me? Thank you.

DJI Mindy Posted at 2017-12-26 19:55
Thank you for the update, our engineers are working on your case, we also need your activation email account, could you please PM me? Thank you.

Do you receive my PM ?
Thanks

djiuser_I7LFZsT Posted at 2017-12-27 08:56
Do you receive my PM ?
Thanks

I can register my Osmo on a hold Android phone. But he don't work...
Know, I just want to return my Osmo

Hello Guys,

Just bought the Osmo Mobile today and i can’t connect it wit my Iphone 8+ 11.2.1 .. I have the same problem as Djiuser I7LFZsT..

djiuser_I7LFZsT Posted at 2017-12-26 09:37
[view_image]

Salut Djiuser, j’ai le même problème que toi .. tu as trouvé la solution ?

DJI Mindy Posted at 2017-12-26 19:55
Thank you for the update, our engineers are working on your case, we also need your activation email account, could you please PM me? Thank you.

Hi Mindy,

Got the same problem as Djiuser_I7LFZsT ... can’t register my mail and I get the same message error .. can you do something for me too ? ..

KeviinDo Posted at 2017-12-27 12:30
Hi Mindy,

Got the same problem as Djiuser_I7LFZsT ... can’t register my mail and I get the same message error .. can you do something for me too ? ..

No solution... I want to return my Osmo

djiuser_I7LFZsT Posted at 2017-12-28 00:47
No solution... I want to return my Osmo

If no solution till this evening I will return it too ..

Real Mess this product !

KeviinDo Posted at 2017-12-27 12:23
Salut Djiuser, j’ai le même problème que toi .. tu as trouvé la solution ?

Toujours pas, le sav me prend pour un c.. Je regarde pour le renvoyer... Bien dommage

Similar issue w mine & 7 Plus. It says connected to Bluetooth but it isn’t.

Wingshooter Posted at 2017-12-26 18:34
Just picked up my Osmo today.  I had no trouble activating it with DJI GO (not DJI GO4) app.

Hi Wingshooter, may I know what issue do you have during activation?
What is the error message? Thank you.

djiuser_I7LFZsT Posted at 2017-12-28 00:47
No solution... I want to return my Osmo

Hi Sir, sorry for the late response since I was off duty yesterday.
Thanks for the PM, our engineers are working on your issue, just to verify, where did you purchase the device?

KeviinDo Posted at 2017-12-28 04:14
If no solution till this evening I will return it too ..

Keviin, sorry to know that you have the same problem.
Could you please PM me the serial number of the device and your activation account?
Besides, where did you purchase the device?
Thanks for the input.

J_stone Posted at 2017-12-28 22:15
Similar issue w mine & 7 Plus. It says connected to Bluetooth but it isn’t.

Hi J, just to verify, the model of your device is Osmo Mobile right?
Did you activate the device successfully?

DJI Mindy Posted at 2017-12-28 22:37
Hi J, just to verify, the model of your device is Osmo Mobile right?
Did you activate the device successfully?

Hi. Yes, it is a Mobile. No, I could not activate as I was never given an "Activate" or "Connect" prompt via the app. It just said "Camera." I have a shoot in a few days and if I can't fix this I'm in really deep water.

J_stone Posted at 2017-12-28 23:13
Hi. Yes, it is a Mobile. No, I could not activate as I was never given an "Activate" or "Connect" prompt via the app. It just said "Camera." I have a shoot in a few days and if I can't fix this I'm in really deep water.

I saw you opened a new thread, let's communicate in your own post.

DJI Mindy Posted at 2017-12-28 22:30
Hi Wingshooter, may I know what issue do you have during activation?
What is the error message? Thank you.

I did NOT have an issue.  It worked perfectly for me.

Wingshooter Posted at 2017-12-29 04:30
I did NOT have an issue.  It worked perfectly for me.

Oh sorry that I misunderstood your post.
Glad to know it works perfectly, hope you have a great time with it.

DJI Mindy Posted at 2017-12-28 22:33
Hi Sir, sorry for the late response since I was off duty yesterday.
Thanks for the PM, our engineers are working on your issue, just to verify, where did you purchase the device?

After many message, I have no answer since 3 weeks.
My Osmo Mobil don't work and need to know how to send it back.

Many thanks

djiuser_I7LFZsT Posted at 2018-1-12 09:35
After many message, I have no answer since 3 weeks.
My Osmo Mobil don't work and need to know how to send it back.

I'm terribly sorry for the late update, we also recommend to send the device to repair center for further evaluation, please contact your dealer to send in or our support https://www.dji.com/support?site=brandsite&from=nav who will help to start a ticket, we sincerely apologize for the unpleasant experience with us.

djiuser_I7LFZsT Posted at 2018-1-12 09:35
After many message, I have no answer since 3 weeks.
My Osmo Mobil don't work and need to know how to send it back.

After many message, I have no answer since 4 weeks.
My Osmo Mobil don't work and need to know how to send it back.

Many thanks

Please o just bought my osmo and I'm trying to activate but not working pls what do i do.

Can not register.... how is it done?

Same here... still can't register after a YEAR later. Impossible to get anywhere. Wish we didn't have to use DJI software, it's really bad.

I still have issue and can't register it

Here we are April 2019. Having the same registration issues. Purchased a osmo mobile 2 today. Cannot use the device due to failed registration. App is requesting a China number and code. Very frustrated. Will likely return to device tomorrow.  I do NOT recommend this product.