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Creating a DJI account
27383 24 2017-12-25
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riienjohnson
New

United States
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I recently bought a phantom 3 standard for my son, (refurbished) and I can't seem to be able to create an account.  When I try to create a DJI account, it ask for my email address and verification code.  Then I'm stuck in a loop right there.  Not knowing my verification code I'm not sure how to proceed.  Do I need to return this unit?  Is there something I'm missing?  
2017-12-25
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riienjohnson
New

United States
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I failed to mention that I've connected via WIFI, charged both Controller and drone, and Sucessfully turned them on.  Do I need to purchase a cord that connects to my iphone 7 to the drone itself?  It didn't come with one.  Just a charging port for the controller.
2017-12-25
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WD9EON
First Officer
Flight distance : 622844 ft
United States
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riienjohnson Posted at 2017-12-25 16:56
I failed to mention that I've connected via WIFI, charged both Controller and drone, and Sucessfully turned them on.  Do I need to purchase a cord that connects to my iphone 7 to the drone itself?  It didn't come with one.  Just a charging port for the controller.

You can register at acount.dji.com/login  it is toward the bottom of the page.
2017-12-25
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sSkyPilot
First Officer
Flight distance : 290856 ft
United States
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Learn something new, thks..
2017-12-25
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fansdc83af36
lvl.1
Flight distance : 12011 ft
United States
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You do not need a cable it connects via WiFi. As far as the verification code it should be in an email that you used to register it.  Check there
2017-12-25
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MrPinaColada
Second Officer
Flight distance : 790082 ft
United States
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If you are creating an account, the verification code should be in your email. There should be an option to create an account/register, or login into an account on the app.
2017-12-25
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DJI Susan
Administrator

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Hi Johnson, we have been aware of the server issue and fixed it, please try later to see whether it works. I'm sincerely sorry for the troubles.
2017-12-26
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Sandeep Kumar
New

India
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i create tha dji account
2018-1-14
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Peterx
Captain
Flight distance : 1444042 ft
Germany
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You can create the account on a PC and you can log in via app if you have a network on your phone.
2018-1-14
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djiuser_waCZJ8zZrKUV
lvl.1

Netherlands
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sjefvdzanden@live.nl
2018-4-24
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djiuser_waCZJ8zZrKUV
lvl.1

Netherlands
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Sjefenfloor1000
2018-4-24
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tonymark
lvl.1

Ukraine
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Sometimes such problems happen. Registration can be a difficult task not only here)
2018-4-25
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Anant Sawant
New

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Shikta I things it is to good
2018-7-24
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Anant Sawant
New

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I cannot log in to do go 4
2018-7-24
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Peterx
Captain
Flight distance : 1444042 ft
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DJI Go 4 for what air craft? I hopte it´s not for the P3S.
2018-7-25
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DJI Tony
Super Moderator

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Anant Sawant Posted at 2018-7-24 23:46
I cannot log in to do go 4

Hi, sorry for the inconvenience, may I know what aircraft are you using? did you try to log in your account to our website? what error message are you getting when you try to log in?
2018-7-25
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John Soerensen
lvl.1

Denmark
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DJI Tony Posted at 2018-7-25 13:48
Hi, sorry for the inconvenience, may I know what aircraft are you using? did you try to log in your account to our website? what error message are you getting when you try to log in?

Hi there, can log into my account and thereby cant fly my DJI Maverick, can you please help, thanks.
7-11 10:24
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John Soerensen
lvl.1

Denmark
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DJI Tony Posted at 2018-7-25 13:48
Hi, sorry for the inconvenience, may I know what aircraft are you using? did you try to log in your account to our website? what error message are you getting when you try to log in?

Hi there, can log into my account and thereby cant fly my DJI Maverick, can you please help, thanks.
7-11 10:25
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John Soerensen
lvl.1

Denmark
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John Soerensen Posted at 7-11 10:25
Hi there, can log into my account and thereby cant fly my DJI Maverick, can you please help, thanks.

A DJI Mavic Pro Alpine White
7-11 10:26
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John Soerensen
lvl.1

Denmark
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John Soerensen Posted at 7-11 10:26
A DJI Mavic Pro Alpine White

I was asked to log in when starting the pro 4 App on my mobile when I wanted to fly it
7-11 10:28
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John Soerensen
lvl.1

Denmark
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Why do I need to log on at all, what if I want to fly where there is no internet connection ? Will it then not work ?
7-11 10:34
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John Soerensen
lvl.1

Denmark
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DJI Susan Posted at 2017-12-26 02:51
Hi Johnson, we have been aware of the server issue and fixed it, please try later to see whether it works. I'm sincerely sorry for the troubles.

Hi Susan

I have trouble logging in as well, I know I am using the correct account and password.

When trying to select forgot password I get the verification code as well, but every time using it it comes up with an failure message.

Eg. Incorrect username or password to
7-11 10:51
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DJI Tony
Super Moderator

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John Soerensen Posted at 7-11 10:24
Hi there, can log into my account and thereby cant fly my DJI Maverick, can you please help, thanks.

Hi, we're sorry for the inconvenience. Please try to use your DJI Go 4 app account to our official website to see if it would proceed. If so, you may try to uninstall and re-install the application to see if there will be changes. Please keep us posted on the latest progress. Thank you for your support.
7-11 10:59
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lostinfo
lvl.1
United States
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Trying to activate a mavic 2 enterprise dual using the DJI Pilot app and keep getting activation code error 1112  Tried iphone 8 and iPad mini 4.  Tried different email addresses and also updated mavic 2 and controller with latest update. Need some help..........Thanks
7-26 04:52
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djiuser_mq6oK2zu2biW
New

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Hi i. M manish im manish immaniah
10-2 20:24
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