DJI_Zine
lvl.3
Flight distance : 49521 ft
United Kingdom
Offline
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Here is the tragic story of my LOST DJI SPARK, the day after the firmware was updated! :-(
On Tuesday I charged my batteries and controller, then was prompted to update the firmware on the Spark and all three batteries. I then took it to the local park, where it kept losing connections (never had this issue before), and would not return to the Home Point? Also had new error messages appear on the iPhone DJI Go app 'weak image transmission signal' when using the OTG cable.
I subsequently disconnected the OTG Cable and reset the app, controller and spark. This seemed to help with the 'weak image transmission signal' error, but I still kept having issues with the Spark disconnecting, and still would not RTH point???
I recharged all batteries and tested the spark again in my backyard, and seemed better, so drove to a larger park away from all wifi and cell signals to see if this was causing issues, even though I'd never previously had these issues!
During the first test, I kept the drone close and all seemed fine, so I changed the battery, set the RTH Point and did another test flight, flying the spark straight up, again within line of sight, so I could get a picture of me and the dogs, as the sun was setting.
The Spark was directly above when suddenly I lost connection to the Spark! The Controller started to beep, indicating the RTH function had been enabled, but suddenly the Spark accelerated away from me and the RTH point?
I chased after the Spark to try and reestablish the connection, and it did for a brief moment, but was horrified to see that the Spark had climbed to an altitude of 450m??? ... I frantically pressed the RTH button on the controller, and on the iPhone, DJ Go app, as well as using the controller to lower the Spark, but nothing would work?
The drone kept gaining altitude, and by this time it was well out of my line of sight.
In a panic, I got in my car to try and locate the Spark, based on the last coordinates, but having spent a number of hours searching, I failed to locate the little Spark? ;-(
I then came home to download the DJI log and upload to 'airdata.com' to retrace the steps and was horrified to see that the Sparkcontinued to fly AWAY from the RTH Point, and the last known location was at a height of 450m with 29% battery.
I can only assume that the kept climbing until the battery died, then fell from the sky? Or hopefully, it did finally land safely?
I am incredibly angry that the Lastest Firmware caused issues with the DJI Spark, and until now I have had zero issues with the Spark!
I have put in a claim through the DJI Refresh Care service (Case Number:CAS-1357839-W5X1J8), but I don't believe I should have to pay as the error was due to the issues with the latest firmware, which apparently is causing an issue with a number of other Spark Users.
Why have the DJI technicians messed with the RTH function, esp when I've never ever had an issue with it???
Not only have I lost the Spark, but also the propeller guards, battery and micro sd card, along with the video footage!!! As such, DJI should ideally cover all cost.
See below for flight path, including errors and height:
First Flight - OK
Second Flight - Fly away
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