Just got my Osmo Mobile. Went to the app and it recognized my device but never gave me an “Activate” prompt, rather it just goes to “camera.” In camera app, the Osmo doesn’t move and even though the app says connected, when going to the “Gimbal” setting, it says “Please connect device.” This is driving me nuts. Please help! Thx.

Hi J, sorry to know you are experiencing difficulties, may I have the serial number of the Osmo Mobile which can be found in the battery compartment?
Please refer to the tutorial video below to try again:

Thank you.

Hi Mindy. I sent you a DM w the info.

I ended up just going to Best Buy and exchanging. Will see how this turns out.