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Spark flew, lost connection and never saw it again.
586 4 2018-1-2
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Sehra4
New
Denmark
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Dear Experts,

I recently flew my DJI Spark as normal, however it lost connection midway.

  
I tried initiating RTH via the RC however due to the lost connection it warned that’s its landing. I tried to maneuver it so that it could land on safe spot however there was no connecting initiating between the RC & the Spark.

  
I was away from the landing place however in sight however by the time I reached the place it had landed somewhere in middle of a lake which I couldn’t access and now it’s gone.
  
I had it for almost a month and was flying just as normal with all updated software however this was bit scary as it could have landed anywhere without my control.

  
Now I am out of a drone, and frankly as per my understanding I did everything to bring it to safe landing but all in vain. Will DJI assist me in this?

Best Regards,

Sehra4

2018-1-2
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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I feel with you on this terrible loss and would recommend you to open a support case with DJI and send them your flightrecord: https://www.dji.com/support
2018-1-2
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Neroangelo
lvl.4
Flight distance : 7441 ft
United Kingdom
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I have a post with a similar problem...I wonder if it is the new app! Never had any problems with RTH before!
2018-1-2
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DJI Elektra
DJI team
Hong Kong
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Hi, sir. Sorry for your unexpected experience. Did you contact our support? If not, please contact them and start a case: https://www.dji.com/support. I would recommend you provide the flight records for further check. Thanks for your support.
2018-1-3
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DJI Elektra
DJI team
Hong Kong
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Neroangelo Posted at 2018-1-2 16:11
I have a post with a similar problem...I wonder if it is the new app! Never had any problems with RTH before!

Hi, sir. I would recommend you update the news on your original thread: https://forum.dji.com/thread-127362-1-1.html. Please keep us updated, thanks.
2018-1-3
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