fansa84fe8a4
First Officer
United States
Offline
|
Likely a lot of your current issue is the call center is nowhere near the repair center. Why companies allow this service model to exist is a very bad idea, imho, other than the bean counters controlling the money saved some and think it is best. It becomes a back and forth email through world-wide time zones and holidays and becomes a total mess. Been there having dealt with retail and repairs.
Even my T-mobile account dispute ended up in a multi-country conference call and no one understood the other on my pre-paid yearly account. I took the account matter to the local store and the store manager "thought she could fix it," but it took her two hours on the phone with the same call-center game and sundry supervisors and she got no where. She gave up and gave me her store's local credit for the matter (Fwiw, T-mobile will keep your pre-pay credit and pocket it should you upgrade your service, like adding an iPad data line for your DJI drone. They will not credit you for any hundreds of dollars of pre-pay into a new account or setup. Basically, it's theft.).
Good luck, but it is a very slow game when you question them and the answers circle the globe. Sort of like getting a flying waiver from the FAA for some tower across the country that takes months!
|
|