Hi All,

I just wanted to ask, have someone here used the DJI Care replacement? Would the aircraft be in a new or prestine condition? I am asking this since I sent my drone for repair and I'm not sure if it is wise to wait for the damage diagnostics and quotation or else head on to using the DJI Care replacement immediately?

Thank you!

Even you will ask for repair it is highly likely that you will not get your drone back DJI will still send a replacement which will be in a refurbished condition.

If you are in a hurry go for the replacement under care refresh straightaway otherwise wait for the damage quotation to see which is more cost effective.

You can also consider how much longer you have left on your care refresh plan. If you are near to expiry then go for the replacement otherwise it might be wise to save it for any other eventualities in the future.

dan_vector Posted at 2018-1-3 01:18
Even you will ask for repair it is highly likely that you will not get your drone back DJI will still send a replacement which will be in a refurbished condition.

If you are in a hurry go for the replacement under care refresh straightaway otherwise wait for the damage quotation to see which is more cost effective.

Hi Dan,

I still have 10 months on my DJI Care plan. Have you ever sent a drone in for repair?

Gianluca Vassal Posted at 2018-1-3 01:30
Hi Dan,

I still have 10 months on my DJI Care plan. Have you ever sent a drone in for repair?

Yes I did. I sent my Mavic in after a crash into a tree during active track (user error!). The quotation was around $160 which I approved and paid. I didn't get my original drone back - I received what appeared to be a new one. I elected to keep my Care Refresh in case of a future incident.

dan_vector Posted at 2018-1-3 02:27
Yes I did. I sent my Mavic in after a crash into a tree during active track (user error!). The quotation was around $160 which I approved and paid. I didn't get my original drone back - I received what appeared to be a new one. I elected to keep my Care Refresh in case of a future incident.

Thanks Dan for your reply. If you dont mind me asking, how long did the repair process take and were you happy with their service?

Gianluca Vassal Posted at 2018-1-3 02:33
Thanks Dan for your reply. If you dont mind me asking, how long did the repair process take and were you happy with their service?

It took 12 calendar days from when the drone was picked up to when it was delivered back to me. Yes I was broadly happy with the repair service however, like everyone, I would have preferred MY drone back however that would probably have made the repair process much longer. It would be nice to have the choice though in my view.

Expect a refurb but one that is as good as new.

Hi Gianluca, may I have your case number for better assistance? Generally, I'd suggest to wait the quotation and decide whether to use the refresh chance based on the actual cost.

DJI Susan Posted at 2018-1-3 23:37
Hi Gianluca, may I have your case number for better assistance? Generally, I'd suggest to wait the quotation and decide whether to use the refresh chance based on the actual cost.

Hi Susan,

Here is my case number; CAS-1338630-C8S2V1 . It was signed yesterday but the website still doesnt show that they received it.

dan_vector Posted at 2018-1-3 08:01
It took 12 calendar days from when the drone was picked up to when it was delivered back to me. Yes I was broadly happy with the repair service however, like everyone, I would have preferred MY drone back however that would probably have made the repair process much longer. It would be nice to have the choice though in my view.

Fingers crossed that they dont take a long time! Thanks again dan!

Gianluca Vassal Posted at 2018-1-4 01:13
Hi Susan,

Here is my case number; CAS-1338630-C8S2V1 . It was signed yesterday but the website still doesnt show that they received it.

Received with thanks! It takes some time to check-in and update in our system, no worries. We'll keep follow up the status and update for you.