Silver Surfer
lvl.4
Flight distance : 46283 ft
United States
Offline
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DJI Thor Posted at 2018-1-17 23:36
Sorry for the late reply due to the long days off. Have you got the feedback from our support? Please feel free to let me know if there is anything I can help, thank you.
Hi DJI Thor, So as you know from my post, I sent an email explaining in detail what happened on Jan 31, 2017 and that I press RTH and my Mavic Platinum did not return home. I followed up with a call to insure that my email was received. It was and the person I spoke with opened a case and gave me the case number. On the same day I received an email with several questions asking me to answer them and include proof of purchase, Sync my flights on the DJI Go-4 App and reply back. So I hit the reply and answered all the pertinent questions attached the proof of purchase, Synced my flights on the Go-4 App and sent it. I waited and then followed up again on Jan 15, 2018 and was asked again to resend the email with all of the same information I had previously sent. Then I receive an email, from Evelyn at DJI Tech Support, asking me to submit the same information that I have already submitted twice. The first time emailed to Support.us@dji.com and the second time to Support@dji.com. Now Evelyn is asking me to submitt the information again to Support.us@dji.com again!!!???!!!I already submitted information such as 1) When did the aircraft crash? Duh, my aircraft didn't crash, it didn't return home when I hit the RTH button and it happened on December 31, 2017 (16 Days ago)... I already sent my email address that is connected to my DJI Go-4 app. I also sent the description of what happened along with the proof of purchase. Synced all my flight information etc... etc... etc... I figured from all of the incidents reported by other members, that DJI is giving me the run around so at this point I am not going to play this silly game of keep on sending the same information over and over again. However if you could help in any way, it would be greatly appreciated. |
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