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OSMO Mobile, solid red light
7289 13 2018-1-4
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fansd7dcc7cc
lvl.1
Canada
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[size=12.800000190734863px]I picked up a DJI Osmo Mobile today, and it worked initially in store. I tried a firmware update via my phone, but that failed (uploaded the log). When I brought it home, I upgraded the firmware via the DJI Assistant 2. Next time I started to use it, I found the camera Bluetooth connection kept disconnecting after about 30 seconds, but the Gimbal worked fine. After reading some of the forums, I tried holding down power/trigger/shutter for 30 seconds, but that didn't do anything. Next, I removed the battery out of curiosity, and when I put it back in, when I power it up or plug it in to my computer the power LED is solid red and DJI Assistant 2 no longer recognizes the device.[size=12.800000190734863px]

[size=12.800000190734863px]I'm at a loss of what to try next.
2018-1-4
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Seems FW update has failed...
2018-1-4
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to read on this, it seems that the communication between the battery and the handle is abnormal,  please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  
Please let me know if it works, thank you.
2018-1-5
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MakiAttacki
lvl.1
Canada
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After posting in this forum, I also emailed support@dji.com and the recommended the above as well. I didn't think there was anything wrong with the battery connection as everything was new. The person who responded to my email also suggested I press and hold the trigger and then click the shutter three times. Once I did this, the power LED started to flash between red and pink (purple). I then powered it off, and powered it back on, I ignored (Cancel on iPhone) the first bluetooth connection attempt and everything worked fine. Here's the out put of that person's email just in case it helps others:

  • Please press and hold "Trigger" + press tree times "Shutter Button".
  • Regarding the issue about your Bluetooth, please operate unbinding the device, that is to say, when connect the Bluetooth, and then click it to ignore the device. Later please re-bind the Bluetooth.

Anyway, I hope this helps others out there, I'm quite pleased with the support I've received and am glad my new OSMO Mobile is working as expected.
2018-1-5
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MakiAttacki
lvl.1
Canada
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Mari Posted at 2018-1-4 22:20
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Seems FW update has failed...

Thanks, but I had read the manual as well. The device had worked briefly between the successful update and the solid red incident. Seems like removing the battery triggered some sort of failure condition that was resolved following the instructions I posted in my other reply.
2018-1-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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MakiAttacki Posted at 2018-1-5 08:26
After posting in this forum, I also emailed support@dji.com and the recommended the above as well. I didn't think there was anything wrong with the battery connection as everything was new. The person who responded to my email also suggested I press and hold the trigger and then click the shutter three times. Once I did this, the power LED started to flash between red and pink (purple). I then powered it off, and powered it back on, I ignored (Cancel on iPhone) the first bluetooth connection attempt and everything worked fine. Here's the out put of that person's email just in case it helps others:

Maki, thanks for your sharing and we are glad to know the issue got sorted out and you are pleased with our support.
Hope the issue will not happen again and you have a great time with it.
Thanks for choosing DJI.
2018-1-5
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leehillis
lvl.2
United States
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I am experiencing the same "red light" issues with my new osmo+. After having upgraded the firmware I put a freshly charged DJI battery in the unit and it failed to power up. Clearly the unit is getting power because the red light is on (after rapid blinking). What is the fix for this?
2018-12-14
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leehillis
lvl.2
United States
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leehillis Posted at 12-14 20:36
I am experiencing the same "red light" issues with my new osmo+. After having upgraded the firmware I put a freshly charged DJI battery in the unit and it failed to power up. Clearly the unit is getting power because the red light is on (after rapid blinking). What is the fix for this?

I tried the: press and hold "Trigger" + press tree times "Shutter Button" - to no avail....
2018-12-14
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leehillis
lvl.2
United States
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tried the alchohol fix on battery connections - problem solved!
2018-12-14
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dumbo
lvl.1
India
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Unfortunately, I tried all the suggested option but RED led light remains constant and upgrade is always failing via DJI assistance 2 after 76% showing device disconnected. I have two original battery and same behaviour is being displaying.

When can I see a fix or new firmware for OSMO mobile please?
2019-1-7
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djiuser_n94idlaMR7Ig
lvl.1

Cameroon
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Je rencontre le même problème avec mon osmo+ après avoir nettoyer avec de l'alcool  du côté osmo et du côté batterie c'est toujours le même résultat
Y aurait pas t-il une autre solution s'il vous plaît
2019-7-25
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fansdb77b303
lvl.1

Canada
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MakiAttacki Posted at 2018-1-5 08:26
After posting in this forum, I also emailed support@dji.com and the recommended the above as well. I didn't think there was anything wrong with the battery connection as everything was new. The person who responded to my email also suggested I press and hold the trigger and then click the shutter three times. Once I did this, the power LED started to flash between red and pink (purple). I then powered it off, and powered it back on, I ignored (Cancel on iPhone) the first bluetooth connection attempt and everything worked fine. Here's the out put of that person's email just in case it helps others:

I tried this and I got a flashing blue light. does anyone know what that  means?
3-28 19:35
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djiuser_C3ZrMsUykpJF
lvl.1

Poland
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I also have this same problem - solid red led. I tried cleaning up battery connectors, tried different bateries that works with other devives just fine, than i tried triger and 3 times shutter button methot but it only gives me blinking red/blue led and nothing more, did anyone find solution ?
4-18 12:07
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Pavel_Poland
lvl.1

Poland
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So i did find solution and fixed my osmo mobile. I found out that solid red led also means  conection with zenmuse M1 error . I dismantled it and discovered that one of the cable connector is disconected, after puting it back to place gimball works just fine. If you need more info just feel free to pm me.
4-21 10:44
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