I just installed the new Assistant 2v1.2.0
on two pc's with Windows 10 and every time I try to run the Assistant Bitdefender comes with a warning on viruses in two files in the apo and blocks the program so there I can not run it. Those files are DJIAirChecker.dll that has: Gen.Variant.Graftor.403178. and the other one is Root.exe that has: Gen.Variant.Symmi.81865.
What is hoing one here?
I get the same on two different pc's that are all up to date both OS and virus defense.
Someone?

I cant find Version 1.2.0 anywhere. Newest Version is 1.1.6 Where did you download that?

Under Phantom 4 Pro.

I just installed the new Assistant 2v1.2.0 so there I can update My P4P on two pc's with Windows 10 and every time I try to run the Assistant Bitdefender comes with a warning on viruses in two files in the apo and blocks the program so there I can not run it. Those files are DJIAirChecker.dll that has: Gen.Variant.Graftor.403178. and the other one is Root.exe that has: Gen.Variant.Symmi.81865. What is hoing one here? I get the same on two different pc's that are all up to date both OS and virus defense. Someone?

A Lot of reports on that, best explanation is last post in here even this is regarding the app : https://forum.dji.com/thread-110541-1-1.html

Also see https://forum.dji.com/thread-3544-1-1.html and https://forum.dji.com/thread-120681-1-1.html, some of the latest i think.

https://forum.dji.com/forum.php?mod=viewthread&tid=127374

I ment to put it under p4pro and could not delite the other one.

Those reports above do not tell me anything exept the last one tells me something.
I would like to hear from someone from DJI about this end get a explanation and the solution.

JoiCam Posted at 2018-1-5 07:27
I ment to put it under p4pro and could not delite the other one.

As far i remember you edit #1 here on top, and then in the bottom to the left you'll see "Additional options" from where you can select "Del this post".

Edit: think this is the other one, posted in "Videos & Photos"

I've installed in in win10 Pro where I have Trend Micro Maximum Security, received no virus notification. Download the exe file and run. No issues.

JoiCam Posted at 2018-1-5 07:33
Those reports above do not tell me anything exept the last one tells me something.
I would like to hear from someone from DJI about this end get a explanation and the solution.

indeed .. he earned FOUR points for nothing lol keep on rising KedDK

KedDK Posted at 2018-1-5 07:51
As far i remember you edit #1 here on top, and then in the bottom to the left you'll see "Additional options" from where you can select "Del this post".

Edit: think this is the other one, posted in "Videos & Photos"

I think one  (the OR) cannot delete his own #1 post (that started a thread). At least, I looked on a thread I started, and the DEL. option wasn't available. Only on my posts with higher #.

look at this:  https://forum.dji.com/thread-127374-1-1.html

Antonio76 Posted at 2018-1-5 08:19
I think one  (the OR) cannot delete his own #1 post (that started a thread). At least, I looked on a thread I started, and the DEL. option wasn't available. Only on my posts with higher #.

I think you're right, it seem to can only be done until someone replies in the thread, didn't know.

You can google  both Gen.Variant.Graftor.403178 and Gen.Variant.Symmi.81865 , and you will see that they may be "innocent" files , but you can report both of them to your AV provider for further analysis. What I understand is that they may be similar to malware just because they use similar parts of code, but for different reasons, not considered dangerous...

See if this helps you any, you may be able to white list those two.
http://www.thewindowsclub.com/whitelist-program-windows-10

Thanks you guys.
I just wanted to let you know that it worked finally.
I hate disabling virus defense on any of my PC´s for there I use them all at my business and I have a huge amount of footage and projects , both finished and ongoing from so many customers and do not like taking any risks, thought I have backups everything you never know.
I found one computer that I backed up, disconnected from the local network, then disabled all  protection in Bitdefender and then did the upgrade using another independent network. it took few hours but worked.

I did post this on the other thread but thought I should put it here also.

It worked finally.
I hate disabling virus defense on any of my PC´s for there I use them all at my business and I have a huge amount of footage and projects , both finished and ongoing from so many customers and do not like taking any risks, thought I have backups everything you never know.
I found one computer that I backed up, disconnected from the local network, then disabled all  protection in Bitdefender and then did the upgrade using another independent network. it took few hours but worked.

JoiCam Posted at 2018-1-5 15:23
Thanks you guys.
I just wanted to let you know that it worked finally.
I hate disabling virus defense on any of my PC´s for there I use them all at my business and I have a huge amount of footage and projects , both finished and ongoing from so many customers and do not like taking any risks, thought I have backups everything you never know.

Hi JoiCam, good to hear that you get the DJI Assistant 2 work on another PC. But would you mind telling me the version of the Bitdefender you are running on the original PC and is it possible for you to provide me with a screenshot of the warning? Thank you so much for your help.

DJI Thor Posted at 2018-1-7 21:04
Hi JoiCam, good to hear that you get the DJI Assistant 2 work on another PC. But would you mind telling me the version of the Bitdefender you are running on the original PC and is it possible for you to provide me with a screenshot of the warning? Thank you so much for your help.

I also have a current version (up to date virus files) in BitDefender and I can't even run version 1.2.x at all, it just never runs. It installed ok.  I've attached a screen shot of what my Bitdefender finds, top line the file it has a problem with is "root.exe".
What to do?

marklyn59 Posted at 2018-1-8 10:28
I also have a current version (up to date virus files) in BitDefender and I can't even run version 1.2.x at all, it just never runs. It installed ok.  I've attached a screen shot of what my Bitdefender finds, top line the file it has a problem with is "root.exe".
What to do?
[view_image]

Hi Marklyn59, we appreciate so much of your feedback, as far we know, it's a false positive, but could you still provide me with the specific version of your BitDefender so we can test it? Thank you so much.

DJI Thor Posted at 2018-1-9 01:16
Hi Marklyn59, we appreciate so much of your feedback, as far we know, it's a false positive, but could you still provide me with the specific version of your BitDefender so we can test it? Thank you so much.

Yes, It's build 22.0.17.209

I should also say that trying to install the new DJI Assistant app fails each time on my Windows 10 machine with Bitdefender.  It stops when it's trying to install or rename a file called root.exe so what I did was fired up a Windows 10 VM with no Bitdefender, installed the DJI assistant there with no problem.
Then I went back to my original machine, attempted another install, this time saying "ignore" when it stops at the root.exe issue, and it installs everything except the root.exe
If I try to copy the root.exe from my VM to my real machine with the "ignore" prompt during the install the root.exe won't copy over due to an authorization prompt; however, if I rename the root.exe on the VM to anything.exe it will copy over and I can then run that named file.  For some reason, with this version of DJI Assistant, something on my system, doesn't like that root.exe file at all!

I uninstalled DJI Assistant and tried to install again to show you the error I'm talking about.

hello, any idea on what to do to get this installed?

marklyn59 Posted at 2018-1-11 20:51
hello, any idea on what to do to get this installed?

I am terribly sorry for the late reply due to the long days off. And thank you very much for your reply, I will forward it to our engineers to check. Will get back to you once I hear anything, appreciate your patience.

marklyn59 Posted at 2018-1-11 20:51
hello, any idea on what to do to get this installed?

Hi marklyn59, an update here, could you please try to download version DJI Assistant 2 v1.1.6 and see if the error still exists? Click here to get the related version. We are looking forward to your feedback, thank you very much.

Yes, 1.1.6 does the same thing; however, I have figure out a workaround.
If I boot into safe mode it installs completely (any version) and with no issues when I boot back up into regular mode.
My Windows 10 box has done at least 2 updates in the last 3-6 weeks that I'm aware of so I suspect something in the updates is causing issues?
I also have Windows Defender disabled so I know that's not it.

DJI Thor Posted at 2018-1-7 21:04
Hi JoiCam, good to hear that you get the DJI Assistant 2 work on another PC. But would you mind telling me the version of the Bitdefender you are running on the original PC and is it possible for you to provide me with a screenshot of the warning? Thank you so much for your help.

Hi Thor. it is the 2018 v 22.0.1.1

Hi there, for those who have experienced the same situation, I got an update from our engineers: this is the false positive of some anti-virus softwares, our engineers are now investigating it. Please try to install DJI Assistant 2 v1.1.6 on this website and confirm if the warning reappears. We are looking forward to your feedback, thank you very much.

JoiCam Posted at 2018-1-21 08:30
Hi Thor. it is the 2018 v 22.0.1.1

Thank you very much, I had recorded and forwarded to our engineers. But if you are interested in, would you mind trying to download v1.1.6 as I mentioned above and provide me with the feedback? Appreciate it.

DJI Thor Posted at 2018-1-22 00:53
Thank you very much, I had recorded and forwarded to our engineers. But if you are interested in, would you mind trying to download v1.1.6 as I mentioned above and provide me with the feedback? Appreciate it.

Thanks Thor.
I tested Assistant 2 v1.1.6 and it works on all my Pc´s with Bitdefender enabled with no problem at all as be fore.

JoiCam Posted at 2018-1-22 01:33
Thanks Thor.
I tested Assistant 2 v1.1.6 and it works on all my Pc´s with Bitdefender enabled with no problem at all as be fore.

Thank you very much for your report. I will forward this feedback to our engineers. Appreciate your work!

DJI Thor Posted at 2018-1-23 05:21
Thank you very much for your report. I will forward this feedback to our engineers. Appreciate your work!

No problem