gerd
lvl.1
United Kingdom
Offline
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I bought a drone 10 months ago, a phantom vision 2+.
I have never had a crash, always made proper checks, never flew without at least 7 satellites locked to drone.
A few weeks back I took it to the countryside, persomed all safety checks, full batteries, batteries fully installed and checked for security.
I lifted the drone up to about 30 feet, it hoverd for about ten seconds before crazy red lights started to appear, then the motors stopped suddenly and the drone smashed to the ground a few meters away.
I told the dealer about this, he said he 'hooked it up' to a diagnostics machine and found no fault, but that he's send it to DJI UK service centre for diagnostics.
DJI basically accused me of deliberately crashing this drone myself as they found it flew well. They also accused me of trying to stick a crewdriver into the battery, which incidentally came flying out of the drone upon impact on hard ground.
The camera is totally snapped off the drone rendering it useless.
They told me it willl cost £500 to fix.
Where do I stand given that it is still under warranty and i did not cause this crash?
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