New Osmo Mobile Battery does not charge
1113 3 2018-1-7
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PaulusB
lvl.1
Netherlands
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Hi I recieved an Osmo Mobile as a gift.

I have tried charging it with my Aibook Laptop and with an ipad charger, using the supplied Osmo Usb cable.

After the OSMO worked for about 3 minutes it died. The batterij does not seem to charge. No lights light up
when attached to a charger.

What should I do?

Paul
2018-1-7
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Marty Markoe
Second Officer
Flight distance : 15135 ft
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United States
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Could be the charging cable. Shame cable does not have a standard connector. They are available from Amazon with Prime delivery in 2 days. If the cable does not fix problem it is easily returnable at no cost.Marty
2018-1-7
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Mari
Second Officer
Flight distance : 1308780 ft
Netherlands
Online

Clean battery-contacts with alcohol and cotton swab... Was suggested by one of the DJI-employees in another thread on this forum. You did remove the plastic film from the battery before inserting it in the Osmo?
2018-1-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Paul, sorry to read on this.
Like Mari mentioned, please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  
Besides, do you have a second battery to have a try?
Have you tried to turn or pull out the charging cable a little bit to see if it works?
Please let me know if the issue persists, thank you.
2018-1-8
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