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Spark RC wifi not working
3032 27 2018-1-7
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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Just after some info as to why my RC units wifi is now no longer working. It was working the first time i started it. I was able to hook it to my phone and AC.
Had the initial update to do and through this the RC update failed and from then on the RC wifi has not worked at all. I cannot turn the wifi on by holding the pause flight, Fn, Customisable buttons at the same time for 3 seconds. I have tried to reset the wifi but that hasn't helped at all.


I have no idea what is wrong with it. Someone plese help
2018-1-7
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Bright Spark
First Officer
Flight distance : 22120 ft
United Kingdom
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Pressing those three is to link it to spark.(after pressing batt for 3 secs for  1beep.)
2018-1-7
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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Bright Spark Posted at 2018-1-7 03:16
Pressing those three is to link it to spark.(after pressing batt for 3 secs for  1beep.)

I have tried that. I'm fairly certain that the RC wifi is not turning on whatever I do though. Has anyone got a fix to get the wifi enabled?
2018-1-7
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Bright Spark
First Officer
Flight distance : 22120 ft
United Kingdom
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Is rc showing green. ?Until then forget rc wifi.
2018-1-7
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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Bright Spark Posted at 2018-1-7 03:49
Is rc showing green. ?Until then forget rc wifi.

Nope. I can't get it to stop flashing red. My understanding is that holding the 3 buttons down for 3 seconds will activate the wifi. When I hold those buttons down I get nothing till around 6 seconds where I get 1 solitary beep, and no change to the light.
2018-1-7
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Bright Spark
First Officer
Flight distance : 22120 ft
United Kingdom
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Well no green light no rc wifi.
1Turn on spark
2 press batt 3 secs 1 beep.
3 Press all three buttons
Till rc beeps a lot.
4 wait for green
5 must be less than 6 inches apart.
2018-1-7
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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Bright Spark Posted at 2018-1-7 05:19
Well no green light no rc wifi.
1Turn on spark
2 press batt 3 secs 1 beep.

Again nothing happens when I press the three buttons. Could something have happened when I was updating it?

Is there a way to reset the controller to factory settings?
2018-1-8
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Bright Spark
First Officer
Flight distance : 22120 ft
United Kingdom
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Long press on rc resetsto factory.
Others have found 9 sec press on  spark button. Switch off then on. Then 3 sec on spark, one beep, then it works.
2018-1-8
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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Bright Spark Posted at 2018-1-8 04:47
Long press on rc resetsto factory.
Others have found 9 sec press on  spark button. Switch off then on. Then 3 sec on spark, one beep, then it works.

Okay that doesn't do anything. Is there a way to update the RC without wifi?
2018-1-9
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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djiuser_UYMUO9n Posted at 2018-1-9 04:40
Okay that doesn't do anything. Is there a way to update the RC without wifi?

RC must be updated thro'Wifi.
2018-1-9
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djiuser_UYMUO9n
lvl.1
Flight distance : 3100 ft
Australia
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S.J Posted at 2018-1-9 04:53
RC must be updated thro'Wifi.

Well I'm starting to think it's a hardware issue as the RC wifi does not want to turn on no matter what I do. Is there anything else it could be?
2018-1-10
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DJI Elektra
Administrator
China
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djiuser_UYMUO9n Posted at 2018-1-10 02:15
Well I'm starting to think it's a hardware issue as the RC wifi does not want to turn on no matter what I do. Is there anything else it could be?

Sir, if the long press of the RC doesn't work, I would recommend you send it back for futher check. Please provide us the case number so that we can check this case easier. Thanks for your support.
2018-1-14
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10_ray
lvl.2
Flight distance : 109532 ft
Philippines
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I'm currently having the same problem. I was in the process of updating firmware of RC but it failed. After that I could no longer see the wifi of RC and led just kept blinking red. Is there a solution to this?
2018-7-24
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Jeetley
First Officer
Flight distance : 123912 ft
United Kingdom
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i had the same problem yesterday after installing the latest update.
2018-7-25
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Jeetley
First Officer
Flight distance : 123912 ft
United Kingdom
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ious update and everything was fine again.hope this helps
2018-7-25
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Rhett3
lvl.1
Flight distance : 3100 ft
New Zealand
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10_ray Posted at 2018-7-24 17:39
I'm currently having the same problem. I was in the process of updating firmware of RC but it failed. After that I could no longer see the wifi of RC and led just kept blinking red. Is there a solution to this?

I ended up sending it back to DJI and they gave me a new controller. Maybe worthwhile getting in touch with them
2018-7-25
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10_ray
lvl.2
Flight distance : 109532 ft
Philippines
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Rhett3 Posted at 2018-7-25 00:56
I ended up sending it back to DJI and they gave me a new controller. Maybe worthwhile getting in touch with them

There were no diy solutions possible?  And did you send only the controller?
2018-7-25
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DJI Tony
Super Moderator

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10_ray Posted at 2018-7-24 17:39
I'm currently having the same problem. I was in the process of updating firmware of RC but it failed. After that I could no longer see the wifi of RC and led just kept blinking red. Is there a solution to this?

Hi, sorry to know that, I would advise you sending an email to our team for further instruction on how you will send the RC to our repair facility. Kindly see the address below.

support@dji.com
2018-7-25
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10_ray
lvl.2
Flight distance : 109532 ft
Philippines
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DJI Tony Posted at 2018-7-25 10:15
Hi, sorry to know that, I would advise you sending an email to our team for further instruction on how you will send the RC to our repair facility. Kindly see the address below.

Thank you. I already sent an email however, I've learned that it takes about 2 months for items to return back here in the Phil. and I would like to ask if its possible to only send the RC? Thanks
2018-7-25
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wimherman
Second Officer
Flight distance : 208503 ft
Norway
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More information here : https://forum.dji.com/thread-157776-1-1.html
2018-7-26
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DJI Tony
Super Moderator

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10_ray Posted at 2018-7-25 16:13
Thank you. I already sent an email however, I've learned that it takes about 2 months for items to return back here in the Phil. and I would like to ask if its possible to only send the RC? Thanks

Hi, thanks for the reply, if there will no issues with the aircraft then you can send the RC only for repair and evaluation. I would recommend checking the aircraft by connecting your phone via wi-fi so that you can test the performance of the aircraft.
2018-7-26
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10_ray
lvl.2
Flight distance : 109532 ft
Philippines
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DJI Tony Posted at 2018-7-26 09:19
Hi, thanks for the reply, if there will no issues with the aircraft then you can send the RC only for repair and evaluation. I would recommend checking the aircraft by connecting your phone via wi-fi so that you can test the performance of the aircraft.

Hello, the aircraft works fine with phone. Could I use your statement as reference so that I can send my RC only? Thanks
2018-7-26
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DJI Tony
Super Moderator

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10_ray Posted at 2018-7-26 17:06
Hello, the aircraft works fine with phone. Could I use your statement as reference so that I can send my RC only? Thanks

Hi, thanks for your feedback, you can send the RC only as long as the aircraft is performing well, however, I strongly advise sending an email first to the address that I mentioned on post #18 for you to have the recommendations in regards to your concern. Thank you.
2018-7-28
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djiuser_vWcnHMWSHvPc
New

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djiuser_UYMUO9n Posted at 2018-1-10 02:15
Well I'm starting to think it's a hardware issue as the RC wifi does not want to turn on no matter what I do. Is there anything else it could be?

I have exactly the same issue man!
2018-8-21
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DJI Tony
Super Moderator

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djiuser_vWcnHMWSHvPc Posted at 2018-8-21 15:14
I have exactly the same issue man!

Hi, sorry for the inconvenience. May I know what happens prior to this issue?
2018-8-21
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fishneck
lvl.3

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you are not alone with this issue. see the below links.
Mine successfully updated and ending up like that and there is no solution still.

https://forum.dji.com/forum.php? ... p;page=6#pid1513647
https://forum.dji.com/forum.php? ... p;page=1#pid1513847
2018-8-24
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David J.
Captain
Flight distance : 201631 ft
United States
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Rhett3 Posted at 2018-7-25 00:56
I ended up sending it back to DJI and they gave me a new controller. Maybe worthwhile getting in touch with them

A bit late to the party, but did the send you a controller for free? I am having this same problem right now...
3-5 21:43
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Rhettm
lvl.1
Flight distance : 3100 ft
New Zealand
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David J. Posted at 3-5 21:43
A bit late to the party, but did the send you a controller for free? I am having this same problem right now...

From memory I think I sent it back to them. Then they sent me a replacement within a few weeks. Didn't pay for the controller and I'm fairly certain I didn't have to pay for any postage either.
3-5 21:56
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