My drone has been with you since 12/12/2017 but the repair status shows as received but the repair hasn’t been started. I have dji care so there is no charge to me, I have clicked on pay for repair in the case enquiry but it says dji care is paying for it but I don’t have any idea what is happening with my drone or how long you are going to keep it before you start to repair it.

What is happening?

One month since I sent it off and still no indication on repair time or when I am likely to get it back.

Very annoyed

Hello Sir, we are very sorry for the unfortunate experience with our customer support.
We have sent you the invoice in 12, Dec, and our support has made it clearly in the email that ''could you please e-mail support.eu7@dji.com and let us know if you agree with the deduction of £83.48 from your DJI Care Coverage please.''
May I know if you have sent email to them to verify you agree to deduct from DJI Care?
We apologize again for the inconvenience caused.