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MAVIC PRO REMOTE CONTROLLER WON'T STAY ON
3117 17 2018-1-9
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Deji
lvl.1

Canada
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I took delivery of my brand new Mavic Pro Platinum this afternoon. I plugged in and charged the drone and remote controller batteries. Both units charged to 100% swiftly and easily.

A few hours later, I settled down to really test the unit and the remote control will NOT stay on. When I press its power button the first time, it promptly displays 'BAT 100 PCT'. When I release it and press and hold the button, it displays the same value for a couple of seconds, then goes blank.
I've tried it with and without my phone, same result.
The Mavic Pro itself can be turned on and off flawlessly.

Is this controller defective? Or what could I be doing differently?


Thank you!
2018-1-9
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DJI Elektra
Administrator
China
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Deji,  when did it happen? Please provide more info. Thanks for your help.
2018-1-10
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DJT_MVSP
Captain
Flight distance : 2018642 ft
Singapore
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You must press once and quickly press and hold very shortly after the first press
2018-1-10
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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DJT_MVSP Posted at 2018-1-10 02:22
You must press once and quickly press and hold very shortly after the first press

Correct, sounds like he doesn't know how to turn the controller on. If that is the case, then he shouldn't be flying anyway.  Maybe reading the manual might help and watching a few  videos.
2018-1-10
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damoUK
First Officer
Flight distance : 436155 ft
United Kingdom
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I had the same confusion when I first got mine - got the Mavic powered up, but couldn't get the controller on to start with -  you have to do the "press, Press & hold" sequence of the controller much quicker than the drone, and the hold sequence lasts for slightly longer (you have to wait for the word <Connecting> to write across the screen as it powers on before you let go). See a quick guide here
2018-1-10
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Deji
lvl.1

Canada
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DJT_MVSP Posted at 2018-1-10 02:22
You must press once and quickly press and hold very shortly after the first press

Hello DJT_MVSP,
I've done this. Several times. It worked straight out of the box. It stopped working a few hours later. I use this button pressing sequence on the drone itself and it works. It's stopped working on the RC.

Thanks for the response.
2018-1-10
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Deji
lvl.1

Canada
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damoUK Posted at 2018-1-10 03:34
I had the same confusion when I first got mine - got the Mavic powered up, but couldn't get the controller on to start with -  you have to do the "press, Press & hold" sequence of the controller much quicker than the drone, and the hold sequence lasts for slightly longer (you have to wait for the word  to write across the screen as it powers on before you let go). See a quick guide here https://www.youtube.com/watch?v=XenAPzD6-sg

Thanks, damoUK,
I've done the "press, press &hold" sequence probably 20 or 30 times with every possible combination of interval between pressing and holding. No luck.
Most importantly, I do NOT get the "Connecting" prompt. I think that's the problem.
2018-1-10
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FlyDK
Captain
Flight distance : 1636286 ft
Denmark
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Deji Posted at 2018-1-10 06:32
Thanks, damoUK,
I've done the "press, press &hold" sequence probably 20 or 30 times with every possible combination of interval between pressing and holding. No luck.
Most importantly, I do NOT get the "Connecting" prompt. I think that's the problem.

It seems like it's about to go on a small trip to find a suitable repair shop.
2018-1-10
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Deji
lvl.1

Canada
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Locoman Posted at 2018-1-10 03:01
Correct, sounds like he doesn't know how to turn the controller on. If that is the case, then he shouldn't be flying anyway.  Maybe reading the manual might help and watching a few  videos.

Thanks for you exhibition of genius Locoman,
As I've pointed out to other (more helpful, less sarcastic) respondents, I have followed the manual instructions precisely. It does not work.
Now, can you comprehend the possibility of responding to a query without emitting this sort of self-important piffle?
Have an excellent day.
2018-1-10
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MiniPalourde
Second Officer
Flight distance : 7 ft
United States
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I wouldn't be sad if I were you, Deji. Regulations have become so strict in Canada that it's now basically impossible to fly a drone legally anyways..

2018-1-10
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GroTToFlyeR
First Officer
Flight distance : 1071473 ft
United States
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MiniPalourde Posted at 2018-1-10 09:31
I wouldn't be sad if I were you, Deji. Regulations have become so strict in Canada that it's now basically impossible to fly a drone legally anyways..

Ouch ! Hopefully that’s not this guys case.  Good luck!
2018-1-10
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DJI Diana
Administrator
Flight distance : 2408 ft

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Deji Posted at 2018-1-10 06:53
Thanks for you exhibition of genius Locoman,
As I've pointed out to other (more helpful, less sarcastic) respondents, I have followed the manual instructions precisely. It does not work.
Now, can you comprehend the possibility of responding to a query without emitting this sort of self-important piffle?

Hi Deji, could you please provide a short video of this issue so I can look into it?
2018-1-12
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GroTToFlyeR
First Officer
Flight distance : 1071473 ft
United States
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Were you able to finally power it on?
2018-1-12
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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Deji Posted at 2018-1-10 06:53
Thanks for you exhibition of genius Locoman,
As I've pointed out to other (more helpful, less sarcastic) respondents, I have followed the manual instructions precisely. It does not work.
Now, can you comprehend the possibility of responding to a query without emitting this sort of self-important piffle?

Sorry for sniping at our. I guess I was just having a bad day. Hope you got it working.
2018-1-13
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Bekaru Tree
Captain
Flight distance : 14348235 ft
South Africa
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i have flown hundreds of times and still now i sometimes do not push the remote controler sequence properly and it does not turn on. But this is always my own error - when i do the press on sequence again i just pay a bit more attention and then it always comes on. i am sure you have got it right by now - best of luck.
2018-1-13
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Bekaru Tree
Captain
Flight distance : 14348235 ft
South Africa
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Locoman Posted at 2018-1-13 03:29
Sorry for sniping at our. I guess I was just having a bad day. Hope you got it working.

Thanks for making right.
On this forum we get valuable quick information from each other, we should continue to support each other and we will all do better and do better as a whole if we support and encourage each other with positivism.
2018-1-13
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FlyDK
Captain
Flight distance : 1636286 ft
Denmark
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Bekaru Tree Posted at 2018-1-13 05:11
Thanks for making right.
On this forum we get valuable quick information from each other, we should continue to support each other and we will all do better and do better as a whole if we support and encourage each other with positivism.

I completely agree.
2018-1-14
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djiuser_2xXR97j4B8Qc
New

Ireland
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So I've the exact same problem.
Received my Mavic Platinum last Saturday, charged up, down loaded software, calibrated, etc and all worked perfect.
Until this afternoon it wouldn't connect to smart phone??? then just wouldn't even stay on for note than 3 seconds.

It shows <Connecting> then shuts off, wont stay on.
Can you provide solution?
2019-12-4
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