Does anybody know how solve the problem with mavic pro:
The drone was updated by air to 01.04.0100 successfully. After that a perfect flight was performed.
When switching off after the flight the drone drone didn't allowed the battery to switch off (after switch off combination the battery stayed blinking one led for about 10 seconds).
The next start the remote was unlinked. It stays with yellow flashing LEDs.Tried all known pairing methods.
I did checked that the drone is in the RC mode.
The remote goes into pairing mode well both by app and the button combo.
The small led on the drone doesn't change from orange on small button press. (pressed many times with different objects to be sure)
So no pairing.
When switched into WiFi mode no WiFi hotspot appears.
When connected to Linux PC no /dev/tty* device appear
On Windows only [size=14.6667px]USB\VID_1AB7&PID_2100&REV_0100   [size=14.6667px]USB\VID_1AB7&PID_2100
[size=14.6667px]appears on a moment when the drone is booting. No other divece appears after the boot.
[size=14.6667px]The ultrasonic sensor makes clicking sound. The gimbal works Ok.
[size=14.6667px]Folders ([size=14.6667px]DCIM, [size=14.6667px]100 MEDIA and others) are[size=14.6667px] created on the sd card even if the card is inserted in a working drone. Particular this fact makes me believe that the main pcb is alive but stuck in some inoperative state.
[size=14.6667px]Also after switch off combination the battery stayed blinking one led for about 10 seconds before switching off.Please give me an advice what to try.
The drone is on warranty up to March 2018. Defective focus was repaired by warranty in Germany last year. But now the DJI support in Germany refuse to repair the drone by warranty claiming they don't have global warranty and advice to send me it co China. And Chinese service refuses to repair it as they accept only drones from Chinese address.
So the only hope is from community.
[size=14.6667px]

look after minute 1.22

or something is wrong with your firmwareAlso there is a repair facility in the Netherlands

support.nl@dji.com

Refresh firmware again with DJI Assistant 2 on PC and then also reset AC to factory settings.

Make sure to turn AC on when connected to PC for it to be recognised

Jos A Posted at 2018-1-10 01:52
https://youtu.be/G52F4hlR4MA

look after minute 1.22

As I have said all these methods has been tried.  No success.

lannes Posted at 2018-1-10 02:18
Refresh firmware again with DJI Assistant 2 on pc and also reset AC to factory settings.

Make sure to turn AC on when connected to PC for it to be recognised

The drone doesn't connect to PC neither Win nor Linux (see my initial message)

djiuser_YDo2Ssl Posted at 2018-1-10 02:22
The drone doesn't connect to PC neither Win nor Linux (see my initial message)

Do you have any error messages

lannes Posted at 2018-1-10 02:28
Do you have any error messages

When connected to Linux PC no /dev/tty* device appear
On Windows only USB\VID_1AB7&PID_2100&REV_0100   USB\VID_1AB7&PID_2100
appears on a moment when the drone is booting. No other divece appears after the boot. So the drone isn't seen in assistant.

Could it be something with Windows 10 , driver signature enforcement stopping the DJI usb drivers from loading.

I'd look at trying option 2, also what version of DJI Assistant 2 are you using there is a new 1.2.0 version now  ?

https://www.howtogeek.com/167723 ... l-unsigned-drivers/

.

lannes Posted at 2018-1-10 03:26
Could it be something with Windows 10 , driver signature enforcement stopping the DJI usb drivers from loading.

I'd look at trying option 2, also what version of DJI Assistant 2 are you using there is a new 1.2.0 version now  ?

It's definitely not a driver issue.
No device doesn't show up at all.
And it's very obvious in Linux where no driver is needed.

djiuser_YDo2Ssl Posted at 2018-1-10 03:33
It's definitely not a driver issue.
No device doesn't show up at all.
And it's very obvious in Linux where no driver is needed.

Just reading your first post again, you updated the AC  to the latest firmware, did you do the same with the RC ?

lannes Posted at 2018-1-10 03:41
Just reading your first post again, you updated the AC  to the latest firmware, did you do the same with the RC ?

Yes. And made a flight. The problem appeared only after the flight.

djiuser_YDo2Ssl Posted at 2018-1-10 03:44
Yes. And made a flight. The problem appeared only after the flight.

Sir, in your case, please provide us the case number or the ticket number. I would recommend you contact our support throught this link: http://www.dji.com/support. Any question, please inform us, thanks for your support.

DJI Elektra Posted at 2018-1-10 19:19
Sir, in your case, please provide us the case number or the ticket number. If not, I would recommend you contact our support throught this link: http://www.dji.com/support. Any question, please inform us, thanks for your support.

I have contacted the dji.com/support they refused to repair the drone due to "lack of global warranty" thouh the drone had already been repaired in Ge.
Aircraft's Serial Number： 08QDE1R01202ZX

djiuser_YDo2Ssl Posted at 2018-1-11 11:02
I have contacted the dji.com/support they refused to repair the drone due to "lack of global warranty" thouh the drone had already been repaired in Ge.
Aircraft's Serial Number： 08QDE1R01202ZX

Sir, as you mentioned above, your drone was repaired last year in Germany. Please tell me the case or ticket number so I can check more details for you.