djiuser_DSNuHJ0
lvl.2
Flight distance : 13944 ft
United States
Offline
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I've enjoyed reading a bunch of posts on this forum, but unfortunately my first post is on the disapointing side...
Yesterday, I recieved a brand new Mavic, purchased from an authorized online dealer, with a dead on arrival RC. I'm hoping that those of you who have dealt with DJI support can help me get the best resolution. Specifically:
- How do I go about getting them to respond at all? I've called and emailed them, with no luck after 24 hours of effort. No shipping lable to print, no replacement on the way or any plan to get to any resolution. They don't even answer their phone during the stated business hours on the recording. I did get through to someone this morning and he promised to get back to me with a plan today, but did not.
- How do I ensure that I don't get sent a refurbished replacement? My brand new Mavic hasn't even left the ground, and could have purchased a refurb for a lot less, so I have no interest in trading my new one for a refurb. That would be nothing short of a scam.
Just to prevent this from getting into a RC troubleshooting thread: I've plugged the RC into the charger for several hours, tried a different cable, verified the USB port is putting out juice, and I know how to turn the RC on. I've read the manual and I've turned them on Mavic RCs before (a quick press immediately followed by a 2 - 4 second press). It's definitely dead and I'm not willing to crack it open to troubleshoot.
Even though it's disapointing, I'm trying to stay positive and I hope to get this resolved soon, so that I can get my Mavic in the air and become activie contributor to this forum! Thanks in advance for any suggestions that you have.
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