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Problem with DJI GO app
770 11 2018-1-11
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
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Hi, I have a problem, DJI GO app version 3.1.23. DJI GO app is constantly crashing, uninstalling and installing it still crashes. I have s7 edge. PLEASE HELP ME!
2018-1-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Kristijan, we are sorry for the trouble caused, DJI GO v3.1.26 for Android is going to be released in stages, please update in time to see if the issue persists, thank you.
2018-1-11
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
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DJI Mindy Posted at 2018-1-11 19:43
Hi Kristijan, we are sorry for the trouble caused, DJI GO v3.1.26 for Android is going to be released in stages, please update in time to see if the issue persists, thank you.

The application continues to crash v3.1.26
2018-1-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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Kristijan18 Posted at 2018-1-29 13:07
The application continues to crash v3.1.26

That is unfortunate to read, may I have the crash log for further analysis? Please find it in mobile device/DJI/dji.pilot/LOG/CRASH, then what is the Android system version? Thanks for your cooperation.
2018-1-29
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
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DJI Mindy Posted at 2018-1-29 21:10
That is unfortunate to read, may I have the crash log for further analysis? Please find it in mobile device/DJI/dji.pilot/LOG/CRASH, then what is the Android system version? Thanks for your cooperation.

You need a screenshot?
2018-2-2
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DJI Thor
Administrator
Flight distance : 13599 ft
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Hi, we need the crash log and the version of your Android operating system. Please export the crash log, upload to Dropbox and paste the link there, we will forward to our engineers to check. Thank you.
2018-2-2
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
Offline

DJI Thor Posted at 2018-2-2 21:28
Hi, we need the crash log and the version of your Android operating system. Please export the crash log, upload to Dropbox and paste the link there, we will forward to our engineers to check. Thank you.

https://www.dropbox.com/s/irb237 ... 2-20-58-25.txt?dl=0
2018-2-3
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
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Just to ask you, which cell phone works best on this application?
2018-2-3
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DJI Thor
Administrator
Flight distance : 13599 ft
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Kristijan18 Posted at 2018-2-3 07:17
https://www.dropbox.com/s/irb2375ypdav981/crash-2018-02-02-20-58-25.txt?dl=0

Thank you very much, I will forward the log to our engineers to check. And for the recommended mobile device, you can refer to the compatibility device list below, sometimes we would recommend using the mobile device on our test list because engineers had tested to run DJI GO/DJI GO 4 on that mobile devices and they performed fine. devide support list.png
2018-2-4
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Kristijan18
lvl.2
Flight distance : 23983 ft

Croatia
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DJI Thor Posted at 2018-2-4 21:18
Thank you very much, I will forward the log to our engineers to check. And for the recommended mobile device, you can refer to the compatibility device list below, sometimes we would recommend using the mobile device on our test list because engineers had tested to run DJI GO/DJI GO 4 on that mobile devices and they performed fine.[view_image]

Okay, though I want to switch to iOS, but I'm wondering which cell phone is the best?
2018-2-14
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tito haripradianto
New

Indonesia
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Hi, I have a problem.
My DJI Go app on my Galaxy Note 5, didn't show the remote controller options up.
No active track, no waypoints, no options.
Please help me.
Thanks.
3-19 14:51
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DJI Mindy
Administrator
Flight distance : 7 ft
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tito haripradianto Posted at 3-19 14:51
Hi, I have a problem.
My DJI Go app on my Galaxy Note 5, didn't show the remote controller options up.
No active track, no waypoints, no options.

Hi there, sorry for the troubles on connecting the RC, may we have the model of your drone first? Are you connecting to the RC via the cable or the wifi?
3-19 21:18
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