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inspire 2 crash
950 4 2018-1-11
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airdog747
lvl.1
Flight distance : 386043 ft
United States
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Hi all, I crashed my I2 about a month ago and dji sent me a new I2. It took awhile because i entered the sn on the box and not the one on the body of the I2 (QR code) for care refresh. I  entered the body sn in the notes when I filed the claim. I recieved a bill for $2500 for replacement they didnt put 2 and 2 together. Dji cleared it up and took care of me so Im grateful they worked with in clearing up my mistake. Thanks again dji.
2018-1-11
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Upper Limit Fil
Second Officer
Flight distance : 81683 ft
United States
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that’s great sounds like there customer service has gotten a lot better than 2015/16
2018-1-11
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airdog747
lvl.1
Flight distance : 386043 ft
United States
Offline

They have improved. They have grown so fast in such a short time its hard  to keep up.
2018-1-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Airdog, we appreciate your sharing about your experience with our customer service, we are always working on learning lessons and keeping improving our customer support, I will forward your kind comment to the rest of our team to keep up the great works, thanks again.
2018-1-11
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Lucas775
Captain
Flight distance : 50642090 ft
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United States
Offline

Awesome customer service!
2018-1-14
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