What is wrong with my precious?
Please help!!!

Looks like a broken motor wire,  in the service loop for the arm to me......
or a poor solder joint from the arm to the PCB????

Flycaster Posted at 2018-1-12 11:23
Looks like a broken motor wire,  in the service loop for the arm to me......
or a poor solder joint from the arm to the PCB????

Is this covered by guarantee?

Agree with Flycaster - broken wire likely.  How new is it?  We had early discussions about how many open/close operations the wires would take before starting to break.  DJI said the number was quite high - thousands if I remember correctly.  If it is new, solder connection is likely and should be warranty.  How often do you open/close the arms?

my mavic had a 6 months warentee,  ow expired - but i got a new battery on warentee replacement before expiry - free courier fees - free replacement. is yr particular issue a warentee claim - i guess it depends some on if you caused the damage (crash), then maybe not or if it is premature irregular fatique then you should be.

AG0N-Gary Posted at 2018-1-12 11:35
Agree with Flycaster - broken wire likely.  How new is it?  We had early discussions about how many open/close operations the wires would take before starting to break.  DJI said the number was quite high - thousands if I remember correctly.  If it is new, solder connection is likely and should be warranty.  How often do you open/close the arms?

Hi,
i bought the mavic 26.11.16.
I realy do not know how often i opened it..

Bekaru Tree Posted at 2018-1-12 11:36
my mavic had a 6 months warentee,  ow expired - but i got a new battery on warentee replacement before expiry - free courier fees - free replacement. is yr particular issue a warentee claim - i guess it depends some on if you caused the damage (crash), then maybe not or if it is premature irregular fatique then you should be.

I had a little crash 6 months ago .
But nothing serious.
I flew many times sice then, without problems.

DonMigel1979 Posted at 2018-1-12 11:41
I had a little crash 6 months ago .
But nothing serious.
I flew many times sice then, without problems.

I bought the DJI care at the same time as the mavic.
But i guess it  expired after one year.

Do a very good visual examination of the wires sheath where it goes from the mavic body into the arm. Compare the one side to the other problematic side - is the cover clip (on the arm) present on both arms - is the exposed cable the same length both sides - maybe one side hooked to something briefly during the crash and this might have caused a wire to develope a loose connection

Flycaster Posted at 2018-1-12 11:23
Looks like a broken motor wire,  in the service loop for the arm to me......
or a poor solder joint from the arm to the PCB????

Good find,  enter to find that issue while it’s on the ground

Looks like you found the issue...
Look up "Thunderdrones" on FB. He is in Florida, and can help you,
or if your brave, and can solder, you could look up on youtube and do it yourself....
What country are you in?USA?
Dis guy:

https://www.facebook.com/Thunder-Drones-1788483088071702/

Flycaster Posted at 2018-1-12 12:48
Looks like you found the issue...
Look up "Thunderdrones" on FB. He is in Florida, and can help you,
or if your brave, and can solder, you could look up on youtube and do it yourself....

If it is not a guarantee case, i will solder it for myself.
But i would prefere to leave it to DJI.

Looks like you bought it November26, 2016.
Out of warranty/care/refresh.

Well, you can have DJI do it, but you will pay, and wait........

When i close the arm , the cables are beeing squashed.
This is a development error i guess.

DonMigel1979 Posted at 2018-1-12 12:41
[view_image]
[view_image]
[view_image]

If top pic is the motor not working and 2nd pic, is other side, it definitely looks like a bunched up wire in pic 1 to me

DonMigel1979 Posted at 2018-1-12 13:06
[view_image]
When i close the arm , the cables are beeing squashed.
This is a development error i guess.

I will have to replace the whole arm I guess.

I have looked at some of the suggestions but I am not sure about the broken motor wire.  It possibly has something to do with the pinching of the cable on one leg.
If it was only one motor wire, then all the other motors would continue to run.
In the video, there are warning message that I can't read, can you tell us what they are.
Have you had a look in the app to see what warning messages are listed there.

Jenee 2 Posted at 2018-1-12 22:24
I have looked at some of the suggestions but I am not sure about the broken motor wire.  It possibly has something to do with the pinching of the cable on one leg.
If it was only one motor wire, then all the other motors would continue to run.
In the video, there are warning message that I can't read, can you tell us what they are.

I guess the cable is totaly broken now , because nothing moves any more..

DonMigel1979 Posted at 2018-1-13 03:22
I guess the cable is totaly broken now , because nothing moves any more..

Hard to know if the pinched cable is causing the ESC message or the ESC has really failed. There is obviously a built in check in the Mavic such that if one component fails before the motors start then it will not start any motors at all.
The question is, is it just the cable, or is it the ESC, or both.
Definitely a repair job.

Sir, please kindly start a case and send it in from here: https://www.dji.com/support The local team will take care once it arrived.

DJI Susan Posted at 2018-1-14 01:54
Sir, please kindly start a case and send it in from here: https://www.dji.com/support The local team will take care once it arrived.

Hi,
I started a case.
Waiting for answer.

DonMigel1979 Posted at 2018-1-14 04:55
Hi,
I started a case.
Waiting for answer.

For future ref - in Europe, DJI drones are covered by a standard one-year warranty against manufacturer defects from the date it is first registered and activated. Once the year has passed, the warranty expires. You can return your drone anytime after the year is up but you will have to pay for the repairs. I would always recommend sending it back to DJI, as you seem to be doing now anyway. At least when you finally get it back it will be ready to fly again without all the stress.

There were a few mavics built with a cable that was too long and it got squeezed? Seems you had one. DJI said: just use it normally.

Well, here is the result after a year... Try to find the topic, you might claim warranty. Checked mine when it arrived to make sure didn't have this. All tight!

Nees Posted at 2018-1-14 09:51
There were a few mavics built with a cable that was too long and it got squeezed? Seems you had one. DJI said: just use it normally.

Well, here is the result after a year... Try to find the topic, you might claim warranty. Checked mine when it arrived to make sure didn't have this. All tight!

Hi,
i will see what Dji support says.

DonMigel1979 Posted at 2018-1-14 04:55
Hi,
I started a case.
Waiting for answer.

Is there any case number? Please kindly offer it at your earliest convenience, we'd like to follow up.

DJI Susan Posted at 2018-1-15 20:28
Is there any case number? Please kindly offer it at your earliest convenience, we'd like to follow up.

Case No.
CAS-1388686-T3D0V4

DonMigel1979 Posted at 2018-1-18 09:24
Case No.
CAS-1388686-T3D0V4

Per the case number, the package has been received and updated in our system. You can also check the case status from here: https://repair.dji.com/en/support/RepairTrace

DJI Susan Posted at 2018-1-19 00:39
Per the case number, the package has been received and updated in our system. You can also check the case status from here: https://repair.dji.com/en/support/RepairTrace

Hi,
how long does the Conducting Damage Assessment last?

DonMigel1979 Posted at 2018-1-19 06:00
Hi,
how long does the Conducting Damage Assessment last?

Sorry for the late response. Per the case number, the damage assessment has been finished and the quotation has been sent to you, please check your email later.

DJI Susan Posted at 2018-1-22 02:32
Sorry for the late response. Per the case number, the damage assessment has been finished and the quotation has been sent to you, please check your email later.

Help!!!

DonMigel1979 Posted at 2018-1-25 13:34
Help!!!
Today a package arrived with a mavic.
But it is not mine..

Help!!!
Today a package arrived with a mavic.
But it is not mine..
It has a difrent SN number and a new body.
The controller did not connect to the mavic.
I had to establish a new connection with a reset :
https://forum.dji.com/thread-85545-1-1.html
The sign with my name and adress is missing.
The gimbal is moving voilently and there is a strange sound at startup.
I am trying to update right now, because there is an old firmware on the mavic.

Tell you more after update..


Picture of my old mavicwith sign)

DonMigel1979 Posted at 2018-1-25 13:57
Help!!!
Today a package arrived with a mavic.
But it is not mine..

I just found your new post here: https://forum.dji.com/thread-131340-1-1.html Mindy will keep follow up and update the status for you.

They sent you the wrong Mavic Pro?  Were you charged for the repair?  This is pretty awkward--for DJI.  I sent in mine for repair, and I hope this doesn't happen to me.

Foxglove84 Posted at 2018-1-30 12:47
They sent you the wrong Mavic Pro?  Were you charged for the repair?  This is pretty awkward--for DJI.  I sent in mine for repair, and I hope this doesn't happen to me.

I guess i got a refurbished one instead of mine.
I called the DJI service in Germany  and they made a new case.
Today i shipped it to DJI repair service in the netherlands.
Let us see wat happens next.

Case No.
CAS-1436596-V4L5G5