Wont focus properly
1137 9 2018-1-13
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AMac09
lvl.1
United Kingdom
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I have recently discovered an issue with my mavic pro. when i boot up the drone the quality of the image is blured and out of focus. however when i leave it for a bit then re-boot the drone it is fine. i also have the problem when flying i have to land and try and get it to focus again which is a real hassel. Any help appreciated.
2018-1-13
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Anthony566
Second Officer
Flight distance : 2488944 ft
United Kingdom
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It should not do this.  I would reset the camera and gimbal and retry and after that refresh the firmware with DJI Assistant  2 and if that does not fix it raise a support call for repair.
2018-1-13
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FlyDK
First Officer
Flight distance : 1636286 ft
Denmark
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Have you tried the "tab to focus" on the screen or configured C1 or C2 buttons to do center-focus?
2018-1-13
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AMac09
lvl.1
United Kingdom
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Ive tried that and it will still not focus
2018-1-13
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AMac09
lvl.1
United Kingdom
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Anthony566 Posted at 2018-1-13 14:17
It should not do this.  I would reset the camera and gimbal and retry and after that refresh the firmware with DJI Assistant  2 and if that does not fix it raise a support call for repair.

Ive resent both on numeral occasions and still the same problem. I've also tried refreshing the firmware and still does nothing. i think i will have to call dji support.
2018-1-13
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Anthony566
Second Officer
Flight distance : 2488944 ft
United Kingdom
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AMac09 Posted at 2018-1-13 14:23
Ive resent both on numeral occasions and still the same problem. I've also tried refreshing the firmware and still does nothing. i think i will have to call dji support.

OK then yes I would go through support.  Were in the UK are you ?
2018-1-13
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DJT_MVSP
Second Officer
Flight distance : 2018645 ft
Singapore
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Same issue here; sometimes it wouldn't focus automatically, no matter how many times I've tried. The only solution is to switch to manual focus or wait till I restart the aircraft,  After a restart, it'll automatically focus just fine
2018-1-13
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Bashy
Captain
Flight distance : 2354357 ft
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United Kingdom
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Ah, my mate had the same issue yesterday, seems a bit fishy seen as a few have this issue now
2018-1-13
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AMac09
lvl.1
United Kingdom
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Anthony566 Posted at 2018-1-13 14:25
OK then yes I would go through support.  Were in the UK are you ?

Yes i am in the uk
2018-1-14
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AMac09
lvl.1
United Kingdom
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Dear all. i have recently sent it into repair and it is apparently a problem with the focus ring the the camera sensor.
2018-1-24
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