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DJI credit still pending after 3 weeks
712 8 2018-1-18
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Eric Ngun
lvl.1
Hong Kong
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I find there are pending credit in my account since last Dec, when will it credit to my account?

2018-1-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Eric, sorry to read on this, usually DJI Credit will be available to use about 15 days after your order has been delivered.
May I have the order number please so that we can help to check the status? Thank you.
2018-1-18
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9245
Second Officer
Flight distance : 69455 ft
United States
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I’m having the same problem.  I still have one pending from 11/27.  I’m just getting the run around.  I have even tried sending an email directly to that department.  It takes weeks for a reply and they can’t even seem to find the right account.  15 Days?  Yeah right.  Going on 2 months now...
2018-1-18
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9245
Second Officer
Flight distance : 69455 ft
United States
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Double post.  It appears the forum software is screwed up too.
2018-1-18
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Eric Ngun
lvl.1
Hong Kong
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DJI Mindy Posted at 2018-1-18 19:50
Hi Eric, sorry to read on this, usually DJI Credit will be available to use about 15 days after your order has been delivered.
May I have the order number please so that we can help to check the status? Thank you.

the order number are 8524789894830 and 8529981707855.
2018-1-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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Eric Ngun Posted at 2018-1-19 00:04
the order number are 8524789894830 and 8529981707855.
[view_image]

Thanks for coming back to us, I will confirm with Sales Team for the current status, will keep you updated soon.
2018-1-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Eric, now the DJI Credit should be available, could you please check again? Thank you.
2018-1-22
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Eric Ngun
lvl.1
Hong Kong
Offline

DJI Mindy Posted at 2018-1-22 22:07
Hi Eric, now the DJI Credit should be available, could you please check again? Thank you.

yes, and I have already use it to buy something at store, thanks.
2018-1-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Eric Ngun Posted at 2018-1-22 22:13
yes, and I have already use it to buy something at store, thanks.

Good to know that and you are welcome, please let us know if there is any further questions, appreciate your support to DJI product.
2018-1-22
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