Camera Osmo X5 Pro does not work in 30P only in 48 or 60. In 1080 30P or other 30P resolution turns on and off all the time. Does anyone know why?

Sir, sorry to read on this, just to verify, do you mean the resolution keeps flipping to other resolution when you select 30fps?

DJI Mindy Postado em 2018-1-20 07:05
Senhor, desculpe por ler isso, apenas para verificar, você quer dizer que a resolução continua mostrando outra resolução quando você seleciona 30fps?

No, when I select a resolution at 30P, the camera stops working and restarts. I can only record above 30P.

fans790f9709 Posted at 2018-1-21 07:37
No, when I select a resolution at 30P, the camera stops working and restarts. I can only record above 30P.

Can you please reset camera settings and then select NTSC format and try again?
If the issue persists, we would appreciate if you could provide us a short video about it and the firmware version.

DJI Mindy Posted at 2018-1-21 21:10
Can you please reset camera settings and then select NTSC format and try again?
If the issue persists, we would appreciate if you could provide us a short video about it and the firmware version.

yes is video:

fans790f9709 Posted at 2018-1-23 17:46
yes is video:

Thanks for your update, I have forwarded the issue to our engineers for further analysis, just to clarify, the current firmware version is v1.4.0.70 right?

DJI Mindy Posted at 2018-1-24 02:47
Thanks for your update, I have forwarded the issue to our engineers for further analysis, just to clarify, the  current firmware version is  v1.4.0.70 right?

Yes,  v1.4.0.70

fans790f9709 Posted at 2018-1-24 19:20
Yes,  v1.4.0.70

Thank you, just to clarify, have you tried to format or change another Micro SD card? Besides, what is the current DJI Go APP version? Does the issue appear in all different mobile devices? Thanks for your clarification.

DJI Mindy Posted at 2018-1-28 18:56
Thank you, just to clarify, have you tried to format or change another Micro SD card? Besides, what is the current DJI Go APP version? Does the issue appear in all different mobile devices? Thanks for your clarification.

I've already used Android and iOS, the problem is the same. I already changed cards and it does not change anything. Even without a card, it restarts the camera as in the video. I've switched to the handle of another osmo, but the problem continues. I am very worried because my company uses 30P and I can not record. I need help from DJI to solve it. Please.

fans790f9709 Posted at 2018-1-29 18:25
I've already used Android and iOS, the problem is the same. I already changed cards and it does not change anything. Even without a card, it restarts the camera as in the video. I've switched to the handle of another osmo, but the problem continues. I am very worried because my company uses 30P and I can not record. I need help from DJI to solve it. Please.

Thanks for getting back to us, in this case, the grip and the camera will need to be sent in for further evaluation, please contact our support to start a ticket and our repair team will take care of it for you. Thank you.