Firmware update failing and won't connect to mobile
1259 9 2018-1-20
Uploading and Loding Picture ...(0/1)
o(^-^)o
majesticcasual
lvl.1

United Kingdom
Offline

I'm pretty frustrated at this point as i've tried a few things and nothing has worked.

I'm trying to update my Mavic to 1.04.200 and have been trying for weeks on and off. When I tried originally it wouldn't work and now the app won't recognise the mavic anymore.

Next step i 've been trying is to update via PC using the DJI assistant app but the update gets to 44%-54% and I get the windows usb connect/disconnect noise before eventually getting error undefined 0x020106.

I've also tried updating to an older update but also fails!

Appreciate advice on what else to try before sending it back or in for repair.


2018-1-20
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi there, please PM me with your DJI email account, I would forward a firmware for you to solve this issue. Thank you.
2018-1-20
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

I got your PM and had forwarded the beta. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

2018-1-21
Use props
majesticcasual
lvl.1

United Kingdom
Offline

DJI Thor Posted at 2018-1-21 18:10
I got your PM and had forwarded the beta. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.

SO I dont have this version in my assistant. I have 1.03.1000 and it fails. Ive uploaded error log but doesnt say where it uploads to.

Anything else I can try?
2018-1-27
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

majesticcasual Posted at 2018-1-27 03:24
SO I dont have this version in my assistant. I have 1.03.1000 and it fails. Ive uploaded error log but doesnt say where it uploads to.

Anything else I can try?

I am terribly sorry for the late reply. Did the issue resolve? If the account doesn't appear the beta, please kindly register another DJI account just for accessing the beta and update it.
2018-2-6
Use props
majesticcasual
lvl.1

United States
Offline

DJI Thor Posted at 2018-2-6 03:26
I am terribly sorry for the late reply. Did the issue resolve? If the account doesn't appear the beta, please kindly register another DJI account just for accessing the beta and update it.

Hi Thor

I've tried again after calling support this week and being told to remove the dji assistant and download a newer version and now get this error:  032800

I'm so frustrated. Please continue with any advice you have!
2018-2-11
Use props
Strobing_NYC_Spark
lvl.4
Flight distance : 3866470 ft
United States
Offline

Make sure your not near any other wifi or power cords. Bluetooth and try it again using the dJI Go app.
2018-2-11
Use props
fans612d6de0
New

Australia
Offline

DJI Thor Posted at 2018-1-20 20:09
Hi there, please PM me with your DJI email account, I would forward a firmware for you to solve this issue. Thank you.

Hi-
ive been experiencing the same issue. Could you help me out too?
2018-6-11
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

fans612d6de0 Posted at 2018-6-11 02:27
Hi-
ive been experiencing the same issue. Could you help me out too?

May I know the current firmware are you running with the drone? If it is higher than 1.04.000, the beta firmware might not help. If it is older than this version and the error code is 0x020106, you can provide me with your DJI account to have the beta. Thank you.
2018-6-11
Use props
SantaLK
lvl.1
Sri Lanka
Offline

Hi there, im having a MPP, freshly bought.,Im having trouble upgrading V01.04.0300 or downgrading it get stuck at 40% (UNIDENTIFIED  0x020104). And doesn't allow me to see when the phone is connected to the DJI GO4 app. It says latest firmware ABNORMAL. Aircraft encoder error 0x4800000. And it says NO SIGNAL in the main screen. Tried reinstalling DJI GO4 and tried with DJI ASSISTANT 2. Still it does not work. How can I overcome this? Does it mean that Im having faulty/malfunctioning MPP?
Any leads to get it fixed much appreciated.
2018-6-16
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules