luciens
Second Officer
United States
Offline
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Mavdude Posted at 2018-2-27 23:24
This is the kind of problem you need to get on a plane and visit DJI and insist on getting an engineer to have a test flight with you and demonstrate the problem and don't go home until they understand the problem.
What happens one day if I stop my drone and in the process it shoots off to the right several meters and chews someones face off?
Well, most companies purposefully prevent direct access to their engineering staff for good reasons. Mainly because if they're constantly being hassled and interrupted they literally can't do their jobs. So that's a good reason companies do that.
Also, most companies get big with large profit margins partly by severely understaffing their development and support departments - the ratio of sales/marketing compared to dev/QA/support can literally be as much as 10-1 in a really big organization if not worse than that. Support, in particular, is a huge cost center so companies do their absolute darndest to make test and support as cheap as possible and capable of only the bare minimum required. That's not such a good thing, but it's kind of a fact of life for any customers of software/firmware/hardware businesses. Get as much of it sold as possible first, then actually manufacturing and shipping it in a working condition is priority, maybe #100, more of an afterthought than much else.
So these companies like DJI end up in a kind of rock & hard place situation: there's so much constant demand for new features now, now, now and also constant demand that they stop going so fast and just fix all the bugs now, now, now. And since they don't have the staff to do either, you get constant firmware releases with steady diets of new bugs in every one, and only occasional fixes of the existing bugs and then only in case it's something just completely totally broken. They kind of don't have much choice, though the problem is generally of their own making.
I've been in the software business my entire adult life, and this dreary situation is the one constant in my entire career at every place I've worked.
All that is just to say why the support at DJI is so bad and why their firmware updates are so infested with bugs. Not excusing it, just giving an explanation for why it's like this for better or worse so that we can at least understand the problem. It's actually very common in the whole high-tech industry and DJI isn't really that unusual.. |
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