millerblaine
lvl.1
United States
Offline
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Okay, if this sounds a little grumpy, it is. This has happened twice now and I am of the opinion that you should change a couple of policies/practices.
The night before a shhot, I had to trash my Go App and reinstall. Okay. Check. So with a fresh piece of software, I connected to the bird. Everything seemed to be in order. Next morning, on location. Need to have a firmware update. SERIOUSLY?!!!!!!!
Where was this warning the night before? So I wait 50 minutes for an update to download and install. All the while, the light is changing. I was lucky enough this time to be within cell range. But this has happened twice now. It's happened to others as well. It's a bit infuriating.
two suggestions:
1. Better communication.
You should send an email a few days prior to a release announcing when firmware updates will be rolled out so as not to spring this nonsense on someone.
2. Grace period.
So yesterday I was okay to fly, but today I am grounded until the update occurs. Was my craft that reckless yesterday? No. You should allow a grace period or a grace versioning (say one firmware version) so that you do not strand people in the field in this way. I could complete my shoot and then do the upgrade upon returning to home/office.
I like the products. I like the software. But this should not still be happening. You need some policy changes
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