I need help with my battery
856 13 2018-1-23
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fans9e781bec
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I have a dji phantom 3 and I'm having issue with the battery when I try to charge it the third light blinks 3 times I left it for 2 hours and the battery is still at 1 bar try to turn it on but it will turn off fast I would appreciate the help
2018-1-23
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Nebicaneser
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maybe are you charghing the battery so warm ?
2018-1-23
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fans9e781bec
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Nebicaneser Posted at 2018-1-23 03:08
maybe are you charghing the battery so warm ?

Not really it's like 60F
2018-1-23
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Nebicaneser
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mhh i see , strange thing
2018-1-23
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Nebicaneser
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wich is the level of battery actually ?
2018-1-23
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fans9e781bec
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Nebicaneser Posted at 2018-1-23 03:10
wich is the level of battery actually ?

The light just got dim
1516705893550373523688.jpg
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2018-1-23
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Nebicaneser
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i never seen this before ...
2018-1-23
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fans9e781bec
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Nebicaneser Posted at 2018-1-23 03:10
wich is the level of battery actually ?

1 light only but it's dim
2018-1-23
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Nebicaneser
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i would contact dji , maybe its a " bad battery "
2018-1-23
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fans9e781bec
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Nebicaneser Posted at 2018-1-23 03:14
i would contact dji , maybe its a " bad battery "

You think they would replace it or I would have to buy a new one?
2018-1-23
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Nebicaneser
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fans9e781bec Posted at 2018-1-23 03:16
You think they would replace it or I would have to buy a new one?

i imagine you are under warranty
2018-1-23
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fans9e781bec
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Nebicaneser Posted at 2018-1-23 03:18
i imagine you are under warranty

I guess I will have to wait for tomorrow
Thanks
2018-1-23
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solentlife
First Officer
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Sometimes the 'system' gets out of step and acts similar to Hibernation ... where lights can be strange and it doesn't charge.

What you have to do then is tell yourself to stop pressing buttons and playing with it !! Hard I know .

Maybe try this (I'm sure you think maybe you have - but bear with me please... ) ...

1. Have all on bench ready but battery not connected and OFF.
2. Switch on battery. DO NOT touch anything else - just switch on and leave battery alone. Ignore the lights etc.
3. WAIT at least 5 minutes - lights may go out .. DO NOT TOUCH BATTERY !
4. At 5 minutes - Plug in charger - DO NOT TOUCH battery power button ... ONLY plug in charger.
5. Leave all alone and keep check on it every so often.

It may take minutes or hours for battery to 'wake-up' and start charging properly.

I would suggest leaving it at least half day or more if necessary. I know it goes against all reasonable action for a LiPo - but its to do with that 'not so intelligent board' on front end of battery.

Resist temptation to touch or play with the battery - just leave it there. If it doesn't 'play ball' after that - then I think its a replacement job needed ...

Nigel
2018-1-24
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DJI Elektra
DJI team
Hong Kong
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Sir, please change a charger to charge your battery. If you fail to charge it many times, please contact our support and start a case: http://www.dji.com/support.
2018-1-27
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