Robstunner
lvl.3
Flight distance : 41483 ft
United States
Offline
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Hello,
So recently I purchased a DJI Mavic Pro Refurb from NewEgg. I figured since it was sold from DJI official, it would be OK. Boy was I wrong.
Long story short, I was flying the Mavic on Christmas day outside my in law's cabin (wide open area for taking off and landing). As I was flying around landing it manually, the RC disconnected from the Mavic at no more than 3 meters away from me. RTH was pinpointed at 13m away from the drone according to the flight log they sent me. The RC disconnect was out of the blue, without any signal intereference warnings or issues (also confirmed by flight log). The Mavic then held position, stopped about 12ft above me, stopped again, then FLEW AWAY from RTH by about 20ft. It then hovered there for a little bit and flew right into the trees. Destroyed the gimbal and all rotors. I send it in to Newegg and DJI for refund and they refused to refund my purchased. They are saying that It is MY fault the controller disconnected from the drone, triggering RTH under trees. While I wont lie, I was NEAR the trees, the drone flew underneath the trees on it's own when it disconnected. Not only is it DJI's fault for the disconnection from RC issue, but also for flying the wrong way from RTH, to get to RTH. For DJI to blame me for the fault is an abosolute ridiculous claim.
RTH crash FLY075 1. Unit took off with normal GPS signal, unit was responsive. 2. At t=513s, unit lost RC connection and triggered RTH when unit was 13m away from home location
That it literally what they sent me about the drone log. #3 was crash reported after RTH.
After mulitple phone calls and even Newegg trying to push a refund in siding with me, DJI still refuses. They stand by their claim that my drone crash was caused "by user error." Looking further into it, I noticed that ALL the 1 star reviews on the Newegg Mavic Refurb website have to deal with problems with them being refurbs. I do not have the only crash complaint on there. It is absolutely insane to completely discredit your customer when there are plenty of more people, unhappily, who are dealing with similar issues. I do plan on filiing a formal compaint with the Illinois Attorney General's Office as well as the BBB although BBB isnt what they once were with customer help. Does / Can anyone have any similar complaints or suggestions on what I could do?
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