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Repair department never returned my RMA
359 5 2018-1-24
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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United States
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I sent in my inspire 2 props because they were wobbly on the mounts making a lot of noise. They were supposed to be replaced long story short it’s been like six months and I’ve called in about five times and nothing I still haven’t received my replacement props.   Feeling ripped off and upset it shouldn’t be that difficult.
2018-1-24
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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United States
Offline

CAS-827766-N1D3P1
2018-1-24
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DJI Susan
Administrator

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That must have been frustrating for you, I have forwarded this concern to the appropriate department, will look into it and help you get an update soon.
2018-1-24
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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United States
Offline

DJI Susan Posted at 2018-1-24 18:31
That must have been frustrating for you, I have forwarded this concern to the appropriate department, will look into it and help you get an update soon.

Thanks for helping me get this problem resolved, they’re going to send me two sets of props. Thanks a lot
2018-1-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Zane Isaac Posted at 2018-1-25 08:28
Thanks for helping me get this problem resolved, they’re going to send me two sets of props. Thanks a lot

It's our great pleasure to support you, glad to know the issue got sorted out, we apologize again for the inconvenience that has been caused and will keep improving our customer service.
2018-1-25
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
  • >>>
United States
Offline

Thanks Dji  mark this one as resolved
2018-1-26
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