Hello,
I have sent my drone to DJI support in The Netherlands. After evaluation they sent me an email asking to pay £79 (I do have DJI Care Refresh active) so they can send me a replacement drone.
I need some help with the payment.
I want to pay with PayPal but in the same email DJI says to include the Case Numeber with the payment. Proceding with PayPal I don't have the option to write it anywhere.
Also how can I inform DJI I made the payment after this?


Thanks
Luis Murrighile

After you make the payment they will have all the info.

process the payment and at some point in the process it will ask you to enter any 'Comments' or 'Details'

Thanks. How about comunicating the case number?

Thanks Sparky 17!!!!

Hello Luis, like Sparky_17 said in 3#, there should be ''Comments'' or ''Details'' where you can put in the case number during payment process, may I know if you have finished the payment?

DJI Mindy Posted at 2018-1-26 00:56
Hello Luis, like Sparky_17 said in 3#, there should be ''Comments'' or ''Details'' where you can put in the case number during payment process, may I know if you have finished the payment?

Hi Mindy.
Yes I have payed yesterday night through PayPal. Now what's the next step?

Thanks

DJI Mindy, I have just received an email confirmation from DJI. They'll procede with a replacement now. Thanks for the support

Luis_MavicPro Posted at 2018-1-26 01:02
DJI Mindy, I have just received an email confirmation from DJI. They'll procede with a replacement now. Thanks for the support

That's great to know, please post the case number here if you need any further assistance, hope you will get it back very soon.