Hi there,

I've never experienced any issues with my drone before today. I turn it on before a video shoot I have to make today at 2 and the RC wont connect to the app. It shows as a new device and shows the "how to connect" button.

I cant rebind the controller since the app is not detecting a device.

DJI care for the states works on business hours.

Any help is appreciated.

Thanks!

try the simple first, swap the USB cable, if that dont do it, try swapping tablet for phone

Read this page to see if it applies to your situation:

https://forum.dji.com/thread-131074-1-1.html

TruGreen Posted at 2018-1-27 08:11
try the simple first, swap the USB cable, if that dont do it, try swapping tablet for phone

Thanks for the reply. I did tried from iPad to iPhone, different cords, reinstalling app.

Nothing.

Note: I turned it on after the firmware update and everything was working great.

KeithM6 Posted at 2018-1-27 08:22
Read this page to see if it applies to your situation:

https://forum.dji.com/thread-131074-1-1.html

Thank you very much. That is exactly the issue.

I appreciate the finding.

did you upgrade your ipad and iphone to the latest IOS?

KeithM6 Posted at 2018-1-27 08:22
Read this page to see if it applies to your situation:

https://forum.dji.com/thread-131074-1-1.html

Thank you very much!

Thats exactly my issue.

I appreciate the finding.

fans1099041f Posted at 2018-1-27 08:22
Thanks for the reply. I did tried from iPad to iPhone, different cords, reinstalling app.

Nothing.

Sir, I think the USB port of your RC goes wrong, please contact our support and start a case: http://www.dji.com/support. Thanks for your support.

KeithM6 Posted at 2018-1-27 08:22
Read this page to see if it applies to your situation:

https://forum.dji.com/thread-131074-1-1.html

It looks like the solution from DJI is to have you roll back to the previous iOS firmware.

I just got out of the chat with them.

What if Apple closes the window for the rollback?

KeithM6 Posted at 2018-1-27 08:22
Read this page to see if it applies to your situation:

https://forum.dji.com/thread-131074-1-1.html

the update for the dji go app is out and the problem is fixed.

fans1099041f Posted at 2018-1-30 05:16
the update for the dji go app is out and the problem is fixed.

HOW DID YOU RESOLVE THIS ISSUE?

fans1099041f Posted at 2018-1-30 05:16
the update for the dji go app is out and the problem is fixed.

HOW DID YOU RESOLVE THIS ISSUE?

Yes, I'm experiencing the same thing with my Inspire 1 RC. My iPhone(s), iPad won't connect. The remote will connect with the aircraft and control the gimble, but when I connect my iPhone to the remote the DJI GO app does not recognize the remote. I've tried: replacing the cable with various new Apple cable, closing the app, reinstalling the app, using devices with the lastest 12.3.1 iOS older 10.3.3 iOS, and ending tried replacing the HDMI board.

The remote has an older firmware "V01.02.1.06_en", I tried installing the "V01.11.01.50" but it would not recognize the .bin file.

I've spent days reading through forum posts and watching videos and have begun to believe that this issue has not been solved by DJI. Is there anything else I can try before sending my remote to be serviced?

JWSky81 Posted at 2019-5-27 21:28
Yes, I'm experiencing the same thing with my Inspire 1 RC. My iPhone(s), iPad won't connect. The remote will connect with the aircraft and control the gimble, but when I connect my iPhone to the remote the DJI GO app does not recognize the remote. I've tried: replacing the cable with various new Apple cable, closing the app, reinstalling the app, using devices with the lastest 12.3.1 iOS older 10.3.3 iOS, and ending tried replacing the HDMI board.

The remote has an older firmware "V01.02.1.06_en", I tried installing the "V01.11.01.50" but it would not recognize the .bin file.

I’m having the exact same issue as you. Tried iPhone, iPad, different iOS versions, android. Nothing. It seems DJI are the apple of the drone industry. The inspire 1 is too old now so they don’t care or support!