Had to turn to dji support for help a few times.
First was when my spark crashed. They gave me free repair and part replacement after having ascertained that it was not pilot error. Felt vindicated that i was not a bad pilot.

What was you scenario? WRE you the one who’s bird was blown by a gust near a river?

SOUNDWAVE439 Posted at 2018-1-29 04:33
What was you scenario? WRE you the one who’s bird was blown by a gust near a river?

i was using my mobile device to control AC. Just started lift off and it veered to one side and crashed into tree.

Glad to hear the success stories. It is always so easy to be frustrated when things go south, but nice to hear when something goes right. good job DJI.

Sidd

Sir thank you very much for the positive feedback about our customer service, we will keep up the great works, wish you have a nice time on flying the drone.