I have recently had an incident where my Spark decided to lose controll and land in the water after 45 seconds of flight... lucky I got the DJI Care for it so I can get a replacement !
The problem is I am finding the responce time with trying to get the whole process sorted soooooo slow.. I am getting 1 responce every 24 hours!
what is also slowing this down is that i got the last digit on the serial number wrong when entering for the DJI Care and now i'm woried they cant sort this out and someone else in the world is benefiting a free DJI Care pack..
Can someone at DJI maybe help?
thanks.

If they are slow then why bother asking them if you are so impatient about the ticket?

Try getting in contact with one of the Moderators here on this forum they will try helping, it can be frustrating but usually goes pretty smoothly.

Sir, sorry to read on your post, email team is not like online chat, it may take some time to reply the email, thanks for your kindly understanding. We also have online chat and phone support, you can also contact them for a more efficient communication.
May I know if you have already sent in the drone? Do you get the case number? We will see if we can help you, thank you.

DJI Mindy Posted at 2018-1-29 18:33
Sir, sorry to read on your post, email team is not like online chat, it may take some time to reply the email, thanks for your kindly understanding. We also have online chat and phone support, you can also contact them for a more efficient communication.
May I know if you have already sent in the drone? Do you get the case number? We will see if we can help you, thank you.

Do NOT use online chat as they are completely useless and provide inaccurate information/advice (in my opinion). An admin here usually will assist with any concerns better than chat or directly emailing DJI.

3VP Posted at 2018-2-3 18:49
Do NOT use online chat as they are completely useless and provide inaccurate information/advice (in my opinion). An admin here usually will assist with any concerns better than chat or directly emailing DJI.

Sir, we have replied your post in another thread, could you please provide me your case number?
We would like to help, thank you. https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost