Hey guys, dear DJI

Please explain me how the gimbl can get destroyed during flight and without crash!

I had the screen recorder on when it happend. After this flight I could fly one more time until the gimbl won't to initalize anymore (last part of the video).


I won't repair to my own cost because there seems to be mal construction of your side. Many other users are affected and I think the newest firmware update did bring the gibml to "crash" during the flight.

Thank you for an explenation dear Dji.

I'm travelling around south america and I can't send my device in. I'll go to Santiago and hope they can fix my device. But who pays me that?!?!

By the way.. I'm using the newest app version and firmware and I think that's why the gimbl now isn't working anymore. See a lot of other people with the same problem!!!! DJI GO 4 version 4.2.4

I have a similar problem.
https://forum.dji.com/thread-131653-1-1.html

Stuff happens. Machines malfunction.

ghostrdr Posted at 2018-1-30 07:24
Stuff happens. Machines malfunction.

If the malfunction cannot be attributed to the user, then DJI should not charge for the repair.  Accountability works both ways--I break it I pay for it, if DJI breaks it (through defect or malfunction) DJI should repair for free.

Were you able to resolve your issue?  I had the same problem with my mavic pro at around the same time as you after a firmware update even though mine had no history of crashes or problems but for when I updated the drone.  I was advised by DJI to send it in for diagnostic and repair but after receipt and a call DJI conceded no diagnostics but they default to replace the whole gimbal solution no matter if it was your fault or the firmware's fault--and of course at your cost.  In hindsight, I should have troubleshot it by rolling back to an earlier firmware or waited for a new firmware.  I am currently waiting for a call from a supervisor from DJI repair. Please also refer to my thread Gimbal Overload and DJI Repair USeless. I provided a video sample and it is similar to yours (https://forum.dji.com/thread-132292-1-1.html).

I have a feeling DJI is trying to sweep this problem under the rug.  They'd rather just have us send it in for repair, blame the user regardless of the cause, and default to replace the whole gimbal at the cost of course to the owner.

I have a similar problem.  DJI needs to rectify this.  Gimbal overload STARTED AFTER UPDATE TO LATEST FIRMWARE.  No crashes or hard landings before that.  Less than 2 hour of total flight time since I had it, less than 25 take offs/landings.  I'M BEGINNING TO THINK THIS IS A SCAM!  I hope people with similar problems speak up.  I will keep this thread to the top until DJI does something.  

I agree with userc364e61ecd. This requires attention by DJI especially if a buggy firmware update is the root of the problem, and DJI's solution is to charge the owner for the fix.  That would have the earmarks of fraudulent conduct, unfair conduct, breach of implied duty, unjust enrichment and breach of covenant of good faith and fair dealing. Sort of smells and sounds like when Apple was throttling iphones to force consumers to abandon old phones for new ones or just force them to pay for new batteries-- wouldn't go this far yet, but I'm starting to see similarities.

Send it in for sure

A CW Posted at 2018-1-30 14:59
Send it in for sure

I'm in vacation here in south america. I don't have the time to send it in and wait until I receive it back. Waiting costs me.. because I need a place to sleep.

Foxglove84 Posted at 2018-1-30 14:55
I agree with userc364e61ecd. This requires attention by DJI especially if a buggy firmware update is the root of the problem, and DJI's solution is to charge the owner for the fix.  That would have the earmarks of fraudulent conduct, unfair conduct, breach of implied duty, unjust enrichment and breach of covenant of good faith and fair dealing. Sort of smells and sounds like when Apple was throttling iphones to force consumers to abandon old phones for new ones or just force them to pay for new batteries-- wouldn't go this far yet, but I'm starting to see similarities.

I think this guy here is on the right way and he's a fix for the bad/fault gimbl design:


I can understand DJI to not publish this... otherwise they've to return all mavic pros. So it's easier for them that we clients repair it by our own when it get's destroeyed.

userc364e61ecd Posted at 2018-1-30 13:15
I have a similar problem.  DJI needs to rectify this.  Gimbal overload STARTED AFTER UPDATE TO LATEST FIRMWARE.  No crashes or hard landings before that.  Less than 2 hour of total flight time since I had it, less than 25 take offs/landings.  I'M BEGINNING TO THINK THIS IS A SCAM!  I hope people with similar problems speak up.  I will keep this thread to the top until DJI does something.

WIth every firmware update something new didn't work.. but finally I can't use my drone anymore because the gimbl won't initialize anymore

I went today to the official dji repair center here in Santiago and they said I need to repaire the flex cable.

I went today to the official DJI repair center here in Santiago. The will charge me a lot to repair the flex gimbal cable and the cleaning..
In total it's 75.000 CPL (125 USD!!!) For me a way too much. But which options do I have?

Cost details
- 1 Flex gimbal Mavic Pro: $35.000 (disponible en 10 días aproximadamente)
- Servicio, mantención y reparación: $40.000

I'm disappointed

mdeti Posted at 2018-2-2 19:02
I went today to the official DJI repair center here in Santiago. The will charge me a lot to repair the flex gimbal cable and the cleaning..
In total it's 75.000 CPL (125 USD!!!) For me a way too much. But which options do I have?

I am sorry for your case. Where did you purchase the drone? If it was not purchased locally, the local repair centre will charge for the repair. If it is possible, you might need to send the drone to the repair center that the drone belongs to if you want to apply for the warranty within the warranty period. Sorry again.

DJI Thor Posted at 2018-2-3 02:29
I am sorry for your case. Where did you purchase the drone? If it was not purchased locally, the local repair centre will charge for the repair. If it is possible, you might need to send the drone to the repair center that the drone belongs to if you want to apply for the warranty within the warranty period. Sorry again.

Hello dear DJI Thor
Thank you for your reply. Yes, I know that it would be the best to bring it there where I bought it.
But I can't (or better I won't) send it from South America to Europe/Switzerland.
I want to finish my trip through south america and I just don't have time, that's why I bring it to a local repair center.
Finally I hope that I won't get the same problem anymore during my trip.
Best regards,
Matthias

TRY TURNING ON THE MAVIC sideways, motor of gimbal towards ground.  Theres a vid showing this fix and it worked for me.

I had the same problem, send in to DJI they fixed at no charge

duke123 Posted at 2018-2-8 12:51
I had the same problem, send in to DJI they fixed at no charge

I would like to send it in direct in but I don't have time and an address here, because I'm traveling trough South America and  I'm currently in Santiago (Chile)

And it's sad that the an official repair center charges that much for just changing the cable...

axmont Posted at 2018-2-8 12:34
TRY TURNING ON THE MAVIC sideways, motor of gimbal towards ground.  Theres a vid showing this fix and it worked for me.

Hello dear axmont
Thank you. I tried that already and it didn't worked for me
Also it's still in the repair center. I'm waiting for the cable now more than a week. I'm so disappointed about the official dji repair center here in Santiago. Unfriendly stuff and the charge a way too much.