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BROKEN DRONE VERY MAD
745 11 2018-1-30
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Prsmeds
lvl.3
Flight distance : 3711 ft
United States
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I recently just crashed my drone, but i thought, oh, its fine bc I had dji care refresh. Apparently I forgot to activate it, even tho i bought it. Update, I jsut flew it, and most of it was fine and the camera was recording, but the motor was acting a tiny bit weird, but I still have to replace the lens which is expensive and very painful.... I just wish the refresh care would've worked
2018-1-30
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sSkyPilot
First Officer
Flight distance : 290856 ft
United States
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Ahhh.... I feel ya... Explain again to DJI again... You purchased the plan, but was sidetracked or confused with online process. Your still learning the drone technology. Head Up!
2018-1-30
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Prsmeds
lvl.3
Flight distance : 3711 ft
United States
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sSkyPilot Posted at 2018-1-30 19:50
Ahhh.... I feel ya... Explain again to DJI again... You purchased the plan, but was sidetracked or confused with online process. Your still learning the drone technology. Head Up!

so, should I email them?
2018-1-30
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Aeromirage
Captain
Flight distance : 1778045 ft
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United States
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Prsmeds Posted at 2018-1-30 20:04
so, should I email them?

Yes.
Send them an email explaining what happened.
2018-1-30
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Cookster670
First Officer
Australia
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If you can show proof that it was purchased within 48 hours, I would hope they would honour it.   You should try at the very least
2018-1-30
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Outlier22
lvl.4
Flight distance : 228747 ft
United States
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Crap, I bought the refresh also but not sure if I activated it.  How do I know?
2018-1-30
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Prsmeds
lvl.3
Flight distance : 3711 ft
United States
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Outlier22 Posted at 2018-1-30 20:43
Crap, I bought the refresh also but not sure if I activated it.  How do I know?

search up dji spark care refresh activation
2018-1-30
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sSkyPilot
First Officer
Flight distance : 290856 ft
United States
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Message repair now....  Be polite, patient and prepared with flight information. Sounds you have a good case.
2018-1-30
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Grmachine
Second Officer
United States
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Outlier22 Posted at 2018-1-30 20:43
Crap, I bought the refresh also but not sure if I activated it.  How do I know?

Go to DJI Care Remaining Balance, and enter your serial number.
2018-1-31
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Outlier22
lvl.4
Flight distance : 228747 ft
United States
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thanks all.   Does the activation code come via email or regular mail?  (I ordered it with controller)
Edit - nevermind.  I looked up remaining balance based on serial number and it looks like I did activate it!  Pfeww!

Thanks all.

2018-2-2
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hallmark007
Captain
Flight distance : 5194711 ft
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Ireland
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It depends, your care refresh if you purchased direct from dji will be activated 48 hrs after dji shipped, if not when you purchased did you have to give SN of Aircraft ? If so it’s most likely your Care refresh is already activated.
2018-2-2
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DJI Susan
Administrator

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Prsmeds, thanks for keeping us updated. Generally, If you purchase DJI Care Refresh with a brand-new product, the Refresh will be valid automatically from two days after product shipment. No worries. Feel free to contact us if you have more questions.

2018-2-4
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