jonw_74
lvl.1
Australia
Offline
|
Been trying for a week since I received it - on and off, whenever I get the chance - to get this thing in the air, with absolutely no luck.
The main operating screen, when the remote/phone (iPhone X with DJI Go 4 app) is connected to the aircraft, shows the Main Controller Data Error message at the top left of the screen. Tapping on that message leads to the Overall Status page which shows the following error messages: - IMU Calibration Required
- Accelerometer Failed
- Gimbal cannot receive Main Controller data
I have upgraded - successfully, as far as I can tell; there were no error messages during that process - to the most recent Firmware (released 27 Jan, 2018). Reset it to factory default too, then re-applied new firmware.
I have restarted/power-cycled the aircraft I-don't-know-how-many times. Tapping the Start button on the IMU Calibration page in DJI Go4 does nothing. Nothing at all.
I tried to initiate a gimbal calibration from DJI Go4 and all that happened was that the aircraft's cooling fans spun up to high speed and stayed there for more than 20 minutes until, with the progress bar in the app stuck at 10%, the battery died.
The motors don't respond. The gimbal doesn't respond. Pairing the remote went off without a hitch and the aircraft got through the initial activation process without error.
All that DJI Support has suggested is to do all the things I've already done - firmware upgrades, attempt IMU calibration, attempt Gimbal calibration, restart or remove/replace battery - so that's been an exercise in futility...
Am I out of luck? DJI Support has not responded to my most recent email requesting information about how to pursue a refund or replacement.
Interested in others' thoughts or suggestions.
|
|