Ricky Aerial Photography
lvl.4
Hong Kong
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I am proud to learn that the founder of DJI that dominates the world consumer drone market by 70% and more., received his post graduation education in Hong Kong and as a result, founded DJI. Hong Kong is my place of growing up. His intelligence, creativity and innovative ideas, impresses me and many other Hong Kongers. But DJI handles the complains of proud Spark owners, makes me disappointed. DJI never admits Spark may have design faults given so many "accidents" reported daily in the forum. By referencing to other companies, such as Apple, GoPro, Huawei, etc., on how to handle product defects, DJI has very much to learn from them.
As I pointed out in other posts, if DJI keeps ignoring the complains of proud Spark owners, the goodwill of DJI may become zero or even negative goodwill (on accounting terms). Who will fly a drone that may suddenly disconnect, flyaway, drop dead etc?
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