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New Mavic Air - Firmware will NOT update
1011 8 2018-2-5
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motovula
lvl.1
South Korea
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Hi,
Just got my Mavic Air.  The firmware will not update either through the controller or through DJI Assistant 2.  I've probably gone through 8 fully charged batteries trying.  These are the error messages I get when I try with DJI Assistant 2.  And yes, I've tried reinstalling the program.  Anyone else have this problem?




2018-2-5
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motovula
lvl.1
South Korea
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2018-2-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Motovula, please kindly click the "Upload Error Log" and provide me with your DJI email account. I would like to help to check the details of the upgrade. Thank you very much.
2018-2-5
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motovula
lvl.1
South Korea
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Sent my info via personal message.  Any insight you can provide would be greatly appreciated.  Otherwise I might need to return this unit.
2018-2-6
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DJI Thor
Administrator
Flight distance : 13602 ft
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motovula Posted at 2018-2-6 17:32
Sent my info via personal message.  Any insight you can provide would be greatly appreciated.  Otherwise I might need to return this unit.

Hi there, I got your PM and noted with thanks. Had forwarded to our engineers to check. I will get back to you once I hear any news from them, please wait for a while. Thank you.
2018-2-6
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motovula
lvl.1
South Korea
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DJI Thor Posted at 2018-2-6 17:50
Hi there, I got your PM and noted with thanks. Had forwarded to our engineers to check. I will get back to you once I hear any news from them, please wait for a while. Thank you.

I will actually in Hong Kong starting this weekend.  Would it be helpful to bring it into the flagship store there?
2018-2-7
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motovula
lvl.1
South Korea
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DJI Thor Posted at 2018-2-6 17:50
Hi there, I got your PM and noted with thanks. Had forwarded to our engineers to check. I will get back to you once I hear any news from them, please wait for a while. Thank you.

Hey Thor,
Never heard back from you.  How come?
2018-2-20
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motovula
lvl.1
South Korea
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Oh the horrors.....
2018-2-20
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motovula
lvl.1
South Korea
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Read for context   
https://forum.dji.com/thread-136119-1-1.html
2018-2-20
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