Please select Into the mobile phone version | Continue to access the computer ver.
Missing options in the menu
6623 24 2018-2-5
Uploading and Loding Picture ...(0/1)
o(^-^)o
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Miss a number of options in the menu.

Have the latest software installed, again the previous software installed, but does not help.

How can I solve this ??




IMG_20180205_192519.jpg
2018-2-5
Use props
DJI Susan
Administrator
Offline

Hello Bryan, may I know which mobile device do you use and what's the current APP version? Please try to uninstall the APP, delete all related files and reinstall to see whether it helps. Alternatively, you can switch to another recommended mobile device to verify.
2018-2-5
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

DJI Susan Posted at 2018-2-5 20:04
Hello Bryan, may I know which mobile device do you use and what's the current APP version? Please try to uninstall the APP, delete all related files and reinstall to see whether it helps. Alternatively, you can switch to another recommended mobile device to verify.

Hello Susan,

I use the Crystalsky, but this is not the problem. Even if I use an Ipad, has that same problem.
I am also in possession of another RC, and that does not have the problem.

When I turn off the RC, the options reappear. However, when I turn the RC on again, they disappear again.


2018-2-6
Use props
Time2Party
Captain
Flight distance : 169314 ft
Belgium
Offline

Very strange, not seen this before.
I think the link between the RC and the mobile device.
Have you test with another cable?
What is de app version and de firmware on the RC and the MP?

2018-2-6
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Time2Party Posted at 2018-2-6 00:43
Very strange, not seen this before.
I think the link between the RC and the mobile device.
Have you test with another cable?

Of course I used a different cable. I also tried all Software versions, both on the RC and on the MP
2018-2-6
Use props
Time2Party
Captain
Flight distance : 169314 ft
Belgium
Offline

Ok that's strange. Contact DJI.
2018-2-6
Use props
A CW
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
Offline

Thats odd - never seen that before! Perhaps a FW refresh may fix it if the app has already been reinstalled to the latest version otherwise, this is one for DJI support.
2018-2-6
Use props
Silverhammer92
lvl.4
Flight distance : 15869 ft
Switzerland
Offline

I don't think it is the connection but a Software update. Not showing those settings might mean, that they are not available for you to change. Therefore it is a malfuntion of the software where those settings are safed. Is this the App, the remote or the mavic? I don't know.
Try to reinstall all 3 softwares on all 3 devices. If it still doesn't work then as A CW sais: "this is one for DJI support".
2018-2-6
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Thanks for the support


Is it possible to completely reset the RC, and then put the software on it !!!
2018-2-6
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

DJI Susan Posted at 2018-2-5 20:04
Hello Bryan, may I know which mobile device do you use and what's the current APP version? Please try to uninstall the APP, delete all related files and reinstall to see whether it helps. Alternatively, you can switch to another recommended mobile device to verify.

Hello DJI Susan,

is there a possibility to give the RC a hard reset, and if so, how do you do this?

2018-2-7
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

Is this the Mavic Air RC or Mavic pro?
2018-2-8
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Sploodge Posted at 2018-2-8 05:41
Is this the Mavic Air RC or Mavic pro?

The Mavic Pro
2018-2-8
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

What happens if you just connect the RC to the phone/crystalsky and power it on ( but not the drone itself ).. Do you still have this issue with the menu?
2018-2-8
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Sploodge Posted at 2018-2-8 06:45
What happens if you just connect the RC to the phone/crystalsky and power it on ( but not the drone itself ).. Do you still have this issue with the menu?

Yes It stil have this issue
2018-2-8
Use props
Chasing Light & Shadows
Captain
Flight distance : 221476 ft
United Kingdom
Offline

Long shot but try a different battery in the Mavic to rule that out if you haven't already.
2018-2-8
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

DJI Bryan Posted at 2018-2-8 06:53
Yes It stil have this issue

Strange..

Have you tried a factory reset using the Assistant 2 software ( both craft and RC ).. Not sure it does the RC separately.
2018-2-8
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Sploodge Posted at 2018-2-8 06:55
Strange..

Have you tried a factory reset using the Assistant 2 software ( both craft and RC ).. Not sure it does the RC separately.

Have tried everything, old software back on, but nothing helps. It is in the RC, I have one more, but this one have no problem at all.
2018-2-8
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

DJI Bryan Posted at 2018-2-8 06:59
Have tried everything, old software back on, but nothing helps. It is in the RC, I have one more, but this one have no problem at all.

Think it might well need a trip to DJI then.. Not aware of any other way to reset the RC.. There used to be a  .bin fine for the RC's of the Phantom, not sure if DJI have such option for the mavic range.
2018-2-8
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Sploodge Posted at 2018-2-8 07:02
Think it might well need a trip to DJI then.. Not aware of any other way to reset the RC.. There used to be a  .bin fine for the RC's of the Phantom, not sure if DJI have such option for the mavic range.

Thank you for your help, hopefully there is someone who knows a solution.
2018-2-8
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

One more thing.. Are you sure the RC is not set as slave? Skip to 3minute mark looks the same. If so link the RC again



2018-2-8
Use props
DJI Bryan
First Officer
Flight distance : 1637372 ft
  • >>>
Netherlands
Offline

Sploodge Posted at 2018-2-8 07:16
One more thing.. Are you sure the RC is not set as slave? Skip to 3minute mark looks the same. If so link the RC again

Great Man, you're right. You have solved the problem.
He was set up as Slave.

Thank you very very very much
2018-2-8
Use props
Sploodge
Captain
Flight distance : 809350 ft
  • >>>
United Kingdom
Offline

DJI Bryan Posted at 2018-2-8 08:16
Great Man, you're right. You have solved the problem.
He was set up as Slave.

Cool, glad you got it sorted.
2018-2-8
Use props
DJI Susan
Administrator
Offline

DJI Bryan Posted at 2018-2-7 07:49
Hello DJI Susan,

is there a possibility to give the RC a hard reset, and if so, how do you do this?

Bryan, the RC of Mavic Pro is not available to reset. Anyway, nice to know you have figured it out. We'll keep learning and improve the technical skills.
2018-2-9
Use props
Diego Fernando Agudelo Ortiz
New

Colombia
Offline

Hola a todos, tengo un problema con el RC de lo Mavic pro.

Dice CHECK APP y SIS WARNING  y bloquea la aeronave que puede ser??

2021-1-24
Use props
fans901f54be
lvl.1
Flight distance : 847362 ft
French Polynesia
Offline

hi everybody
I have the same problem than Bryan, but with a Mavic 3 and the app DJI Fly.
Doesn't matter if I change phone (iPhone 11 and 10), updates are good.
I'm missing part of the menu of the DJI Fly.

I tried to check the Master/Slave thing that Sploodge suggested but apparently it's not an option on the dji fly app.

It's driving me nuts.
Any suggestions?
2022-4-16
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules