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Mavic air RC unable to connect to DJI Assistant 2
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12833 79 2018-2-5
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fans473e667d
lvl.2
Flight distance : 620600 ft
Singapore
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Hi, please help. are you guys able to connect the RC to dji assistance 2?
2018-2-5
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DJI Thor
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Hi, just to verify, are you able to connect the drone to the Assistant 2? If yes, please make sure that your DJI Assistant 2 is to latest v1.2.2 on the official website, and remember to power on the RC when connecting to the PC. If it doesn't help, you can try to change another connecting cable, or try to reinstall the application. See if it works.
2018-2-5
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fans473e667d
lvl.2
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Singapore
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DJI Thor Posted at 2018-2-5 18:26
Hi, just to verify, are you able to connect the drone to the Assistant 2? If yes, please make sure that your DJI Assistant 2 is to latest v1.2.2 on the official website, and remember to power on the RC when connecting to the PC. If it doesn't help, you can try to change another connecting cable, or try to reinstall the application. See if it works.

Hi, yes im using V1.2.2. the drone is able to connect. only the rc are unable to connect. even i tried on 2 computers
2018-2-5
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DJI Thor
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fans473e667d Posted at 2018-2-5 18:29
Hi, yes im using V1.2.2. the drone is able to connect. only the rc are unable to connect. even i tried on 2 computers

Can you connect the mobile device to the RC via the left micro USB port? If you can, then it could be the issue of the driver or other reasons; if you are not able to connect the mobile device via the left port, it might be the issue of the micro USB port. Please let me know which is your situation, provide me with the screenshot of the DJI Assistant 2 when connecting the RC and PC if it is the first case. Thank you.
2018-2-5
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fans473e667d
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Singapore
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DJI Thor Posted at 2018-2-5 19:41
Can you connect the mobile device to the RC via the left micro USB port? If you can, then it could be the issue of the driver or other reasons; if you are not able to connect the mobile device via the left port, it might be the issue of the micro USB port. Please let me know which is your situation, provide me with the screenshot of the DJI Assistant 2 when connecting the RC and PC if it is the first case. Thank you.

the left port is able to connect, just that the windows 10 are unable to recognize the rc. will try it on windows 7 and see how.
2018-2-5
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fans473e667d
lvl.2
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DJI Thor Posted at 2018-2-5 19:41
Can you connect the mobile device to the RC via the left micro USB port? If you can, then it could be the issue of the driver or other reasons; if you are not able to connect the mobile device via the left port, it might be the issue of the micro USB port. Please let me know which is your situation, provide me with the screenshot of the DJI Assistant 2 when connecting the RC and PC if it is the first case. Thank you.

still unable to recognise the RC, do you have the driver for the RC so i can install it?
thank you
2018-2-5
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fans473e667d
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there is an issue with the driver i think
2018-2-5
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DJI Paladin
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fans473e667d Posted at 2018-2-5 21:58
[view_image]

there is an issue with the driver i think

Hi there.
Yes, it is the issue of the driver.You can try to relink your RC to PC by viewing the video as below (You can view the connecting from 1:25)
2018-2-6
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LoSBoL
First Officer
Flight distance : 271650 ft
Netherlands
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Same here, can't connect the RC with DJI Assistant 2 either, Windows 10 USB sounds connecting and disconnecting, and in the Windows device manager the virtual COM port keeps appearing and dissapearing aswell.

The DJI Go app does work for me thankfully

2018-2-6
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fans473e667d
lvl.2
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Singapore
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DJI Paladin Posted at 2018-2-6 00:51
Hi there.
Yes, it is the issue of the driver.You can try to relink your RC to PC by viewing the video as below (You can view the connecting from 1:25)https://www.youtube.com/watch?v=XPmWvxeSp7E

Cant even see the rc on dji assistant 2
2018-2-6
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DJI Paladin
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Flight distance : 318 ft

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fans473e667d Posted at 2018-2-6 00:59
Cant even see the rc on dji assistant 2

Dear, sorry for the inconvenience caused to you. For your case, could you please kindly provide us with a video showing how you operate the connecting? Before that, you can also try to connect to another PC and try again.
Thank you in advance.
2018-2-6
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exos
lvl.3
Flight distance : 425486 ft
Canada
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Same for me. Windows 10, Dji assistant does not see the RC.
2018-2-7
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TonyJ
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United States
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I am having the same issue.  Latest Assistant update (1.2.2).  Have updated the MA and the Goggles RE (which still won't show video) via the USB cable to Assistant 2 and micro on the controller.  When I plug in the controller and connect to ANY of the USB ports on the computer (Win10) with latest updates as of 2/7/18, I get the connect sound, and a few seconds later, the disconnect sound.  If I leave it connected, it continues the connect/disconnect cycle.  Looking at the device manager when this happens, the com port appears and disappears with an exclamation point (!) on the device. I have tried this on two different computers running Win10.

The RC is otherwise working properly as I have flown successfully, but I cannot connect and update the remote vis assistant 2.  I appears to be a driver issue.  Help or advice would be appreciated.
2018-2-8
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fans473e667d
lvl.2
Flight distance : 620600 ft
Singapore
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I think they know this issue,  i dont think the software team do not know
2018-2-8
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lannes
Captain
Flight distance : 4465 ft
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Australia
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For now just update the RC via  the DJi Go 4 app, it will automatically show whether you need to update or not
2018-2-8
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changb29
lvl.1
United States
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TonyJ Posted at 2018-2-8 08:34
I am having the same issue.  Latest Assistant update (1.2.2).  Have updated the MA and the Goggles RE (which still won't show video) via the USB cable to Assistant 2 and micro on the controller.  When I plug in the controller and connect to ANY of the USB ports on the computer (Win10) with latest updates as of 2/7/18, I get the connect sound, and a few seconds later, the disconnect sound.  If I leave it connected, it continues the connect/disconnect cycle.  Looking at the device manager when this happens, the com port appears and disappears with an exclamation point (!) on the device. I have tried this on two different computers running Win10.

The RC is otherwise working properly as I have flown successfully, but I cannot connect and update the remote vis assistant 2.  I appears to be a driver issue.  Help or advice would be appreciated.

i get the repeated connect/disconnect sound too (i was using my pc laptop). did you find a solution to your problem?

i thought it might have been the cable, but i was able to connect the rc to the dji assistant 2 on my imac. my problem is now, no matter on my pc or mac, i cannot get dji assistant 2 to read my mavic air.
2018-2-18
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
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Working OK here. had firmware inconsistent issue messages so I was able to to refresh both RC and MA with assistant 2.
2018-3-4
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
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Seems like the log export feature is not working.. keeps loading and no data downloaded
2018-3-5
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fansfcc89423
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United States
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HenryHM Posted at 2018-3-4 23:58
Working OK here. had firmware inconsistent issue messages so I was able to to refresh both RC and MA with assistant 2.

I am trying to do a refresh for the RC remote but its not showing up on the assistance 2. I was able to refresh the Mavic Air with out any issues though. what did you do to get around this issue? thanks

also have problems getting the assistant 2 to work on my MacBook Pro but on my older pc it downloaded and open fine.
2018-3-11
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HenryHM
Second Officer
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Australia
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fansfcc89423 Posted at 2018-3-11 08:02
I am trying to do a refresh for the RC remote but its not showing up on the assistance 2. I was able to refresh the Mavic Air with out any issues though. what did you do to get around this issue? thanks

also have problems getting the assistant 2 to work on my MacBook Pro but on my older pc it downloaded and open fine.

Seems like a High Sierra issue then
2018-3-12
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Hyggen Aviator
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Same problem as numerous others here - The Mavic Air connects to the PC (Windows 10) and DJI Assistant software, while the remote control doesn't. In device manager , there is a warning flag on the COM8, and a message that the device cannot start.
2018-3-22
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Hyggen Aviator
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Same problem as numerous others here - The Mavic Air connects to the PC (Windows 10) and DJI Assistant software, while the remote control doesn't. In device manager , there is a warning flag on the COM8, and a message that the device cannot start.

Connecting DJI equiment to a Windows 10 PC has always been a mess, whether it is the Naza Flight controller, OSD Mini, Phantom or the Mavic Air. In order to get the various assistant software for the devices to work, one usually has to go into Windows settings, before installing the DJI software & drivers, and dig down for "restart with advanced settings", and after restart, dig again till you find "start with driver signatures not required" (or something like that). I have a bunch of different peripherals connected to my desktop computer, but only DJI equipment requires all this trouble and hassle to get it to talk with the PC! Why can't DJI sort out these driver signature problems, like all other hardware manufacturers???
2018-3-22
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Face-AcheNZ
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LoSBoL Posted at 2018-2-6 00:54
Same here, can't connect the RC with DJI Assistant 2 either, Windows 10 USB sounds connecting and disconnecting, and in the Windows device manager the virtual COM port keeps appearing and dissapearing aswell.

The DJI Go app does work for me thankfully

This is exactly what mine does too.
2018-3-22
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djiuser_5A8JwSgkwcU1
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United States
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I've found it works fine with a Mac, but that I have the same issues listed above when attempting to use Windows 10.
2018-4-12
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djiuser_5A8JwSgkwcU1
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I've found that the process works fine on a Mac, but that I have the same issues listed above when using Windows 10.
2018-4-12
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Avian
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South Africa
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HI all. I have the exact same issue. I  would like to refresh the firmware on my RC. does anyone have a solution yet? Im also on Windows 10...
2018-4-15
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Aguilaair
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Spain
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Hi,

The problem is that DJI drivers are not signed and windows do not let DJI install drivers which are not signed.
2018-4-16
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GDL
First Officer
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Hong Kong
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I have DJI Assistant 2 on Windows 7 PC and not working for both Spark and Air controller. I use DJI Go and mobile phone to update the controller.
2018-4-16
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Wachtberger
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There are a number of threads already where solutions have been provided, thus it is worth to search the forum a bit. DJI has provided a driver package that has fixed the problem for many but not all users: https://drive.google.com/file/d/ ... FE/view?usp=sharing
During installation it is important to confirm to Windows that you allow unsigned drivers to be installed when a message pops up.
2018-4-16
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GDL
First Officer
Flight distance : 1498789 ft
United States
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I have DJI Assistant 2 on Windows 7 PC and not working for both Spark and Air controller. I use DJI Go and mobile phone to update the controller.
2018-4-16
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MIX_DP
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GDL Posted at 2018-4-16 16:57
I have DJI Assistant 2 on Windows 7 PC and not working for both Spark and Air controller. I use DJI Go and mobile phone to update the controller.

The same issue
2018-4-20
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MIX_DP
lvl.3
Flight distance : 50397 ft
Ukraine
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WHY DJI Support ignore so many ISSUE with Air RC?
2018-4-20
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SBasso
lvl.4

Malta
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Any solution for this issue? I'm facing the same thing...
2018-5-12
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SBasso
lvl.4

Malta
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Wachtberger Posted at 2018-4-16 08:20
There are a number of threads already where solutions have been provided, thus it is worth to search the forum a bit. DJI has provided a driver package that has fixed the problem for many but not all users: https://drive.google.com/file/d/0B4jKLmmRYhQaX3pYOXJRWkpzSFE/view?usp=sharing
During installation it is important to confirm to Windows that you allow unsigned drivers to be installed when a message pops up.


http://Didn't work
2018-5-12
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Kevjones1959
Second Officer
Flight distance : 61932 ft

South Africa
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You need to load DJI Assistant 2+1.0.7 it has the correct drivers. Once it's loaded then reload Assistant 2+1.2.3 that works on Windows 10.
2018-5-12
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gzwtf
lvl.2
Flight distance : 3773 ft
Poland
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Mine starts working after:
- disabling the Windows driver digital signature (follow tutorial )
- Installing DJI Assistant 2 ver. 1.0.7 in admin mode
- Installing DJI Assistant 2 ver. 1.2.3 in admin mode

Now it works 100% correctly
2018-5-13
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fanse0b239bf
lvl.1

Indonesia
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DJI Thor Posted at 2018-2-5 19:41
Can you connect the mobile device to the RC via the left micro USB port? If you can, then it could be the issue of the driver or other reasons; if you are not able to connect the mobile device via the left port, it might be the issue of the micro USB port. Please let me know which is your situation, provide me with the screenshot of the DJI Assistant 2 when connecting the RC and PC if it is the first case. Thank you.

2018-6-9
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fanse0b239bf
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Indonesia
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I also like that
2018-6-9
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fanse0b239bf
lvl.1

Indonesia
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RC can not connect to computer
2018-6-9
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DJI Thor
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fanse0b239bf Posted at 2018-6-9 05:49
RC can not connect to computer

Hi, according to the interface of the DJI Assistant 2, the RC is connected to the PC. Do you have difficulty on this?
The red LED status on the RC means that the RC is not connected to the drone. If you start the drone and if the drone and RC are connected with each other, the RC LED status will turn to green. If they remain disconnected, you can relink the RC and AC.
2018-6-10
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