cohaolain
lvl.1
Ireland
Offline
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DJI Mindy Posted at 2018-2-6 04:53
Cohaolain, that must have been frustrating you, we sincerely apologize for the unfortunate experience with our products, may I have the previous case numbers? And what is the problem with this replacement? Did you send it in again?
Hi,
The first case was CAS-1272962-Z2T8B9, the second case was CAS-1401979-J8C3J8.
My current open ticket regarding a refund is #973128
This replacement has two issues. Mainly, the gimbal hits some part of the body with considerable force when the drone is turned on. It also exhibits some sort of forceful twist at the very end of gimbal initialisation. This wasn't present on my previous two replacements so I know that it is not normal behaviour. It is also damaging the body of the lens each time the gimbal hits the body of the drone.
A slow-motion video of the malfunction can be seen in the dropbox link below. Note this occurs even if the drone is on a completely flat surface or moved to a different area etc.
The gimbal hits the body in an abnormal way @ 00:42. The damage done to the lens body is more visible in person, but nonetheless can be made out in the attached photo. Also, the abnormal twisting is seen in the video @ 01:03. This malfunction was not present on the previous two units and is clearly the result of a manufacturing defect. Gimbal calibration does not remedy the problem. This malfunction is clearly causing damage to the body of the lens and continued use of the defective product would render further wear on the gimbal, and quite possibly the gimbal's motors as well. This is why I have been unwilling to fly the drone.
Here is the dropbox link with video of the malfunction, and damage being caused each time the drone is powered on by the malfunction:
https://www.dropbox.com/sh/nzd2f ... wkS2Hu2pgOztMa?dl=0
The drone also had issues during its first flight with a serious compass/yaw/IMU heading exception error which resulted in temporary switch to ATTI mode. Luckily the drone was close by at the time. After calibration of the IMU and compass this issue did not reoccur the next day. However this may be because I have only been able to test for a short period of time (a short flight the next day), fearing further damage as a result of the gimbal defect I detailed above.
I have not sent it in again yet, since I wish to get a full refund instead of a repair (in line with the refund policy which states that I can request a refund if an exchange is still defective, and I have had 2 exchanges which were both defective https://store.dji.com/help/return/policy ).
Therefore I've been unable to obtain a shipping label for the defective items to be returned for a refund. |
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