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How to download Video from internal memory (Mavic Air)
55821 25 2018-2-7
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RC2000
lvl.1
Flight distance : 50335 ft
Hong Kong
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How to download Video/Photo from internal memory the Mavic Air to PC ?
I've connected the Typc-C cable to the PC, and seems that the PC can't read the internal memory of the Mavic Air ...
2018-2-7
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AIister
Second Officer
Flight distance : 529518 ft
Canada
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did you turn the power on in the drone?
2018-2-7
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+RAY+
lvl.2
Flight distance : 96654 ft
Hong Kong
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AIister Posted at 2018-2-7 02:43
did you turn the power on in the drone?

Hahahhahaa...nice
2018-2-7
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RC2000
lvl.1
Flight distance : 50335 ft
Hong Kong
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The power is on of course... no responses ...
2018-2-7
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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RC2000 Posted at 2018-2-7 03:47
The power is on of course... no responses ...

Which Windows version is it? Have you tried with another PC already? For me it works well. Looks like on yours the driver was not installed correctly.
2018-2-7
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RC2000
lvl.1
Flight distance : 50335 ft
Hong Kong
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Wachtberger Posted at 2018-2-7 04:12
Which Windows version is it? Have you tried with another PC already? For me it works well. Looks like on yours the driver was not installed correctly.

Win7, and you are right ... should be the driver problem.   Works fine in Mac.   Thanks.
2018-2-7
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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RC2000 Posted at 2018-2-7 04:39
Win7, and you are right ... should be the driver problem.   Works fine in Mac.   Thanks.

You are welcome! :-)
2018-2-7
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andym91
lvl.2
Flight distance : 113166 ft
United States
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I'm on Windows 10 and it recognized it as an additional drive. You may want to try unplugging it and plugging it back in while it's on. Worked for me.
2018-2-8
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BillTheDroneReviewer
lvl.4
Flight distance : 40735 ft
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United States
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Can't access the SD card. The Mavic Air is on. I am using a USB C cable, and using Windows 10. I hear the "ding" to know it's connected but nothing pops up. I have turned the Mavic Air on and off.

Why can't I access it ?
2018-2-10
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Aeromirage
Captain
Flight distance : 1778045 ft
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United States
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BillTheDroneReviewer Posted at 2018-2-10 10:51
Can't access the SD card. The Mavic Air is on. I am using a USB C cable, and using Windows 10. I hear the "ding" to know it's connected but nothing pops up. I have turned the Mavic Air on and off.

Why can't I access it ?

I have the same problem. Computer makes the dink donk sound but does not see the SDC or the internal memory. It connects fine to the DJI assistant.
My dealer is going to send me another Bird as this one is suspected to be defective.
Man, it's good to deal with a reputable dealer and not have to send it off to DJI.
2018-2-10
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Franco64
Second Officer
Flight distance : 542103 ft
Italy
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No problem here. After connecting the drone with USB cable, I see the MicroSD card as a drive and the internal memory of MA as another drive.
2018-2-10
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Punchbuggy
Captain
Flight distance : 429111 ft
Australia
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Aeromirage Posted at 2018-2-10 11:18
I have the same problem. Computer makes the dink donk sound but does not see the SDC or the internal memory. It connects fine to the DJI assistant.
My dealer is going to send me another Bird as this one is suspected to be defective.
Man, it's good to deal with a reputable dealer and not have to send it off to DJI.

OK. I'll join the growing crowd here of those affected. I'm having the same problem.

So, the Mavic is powered on, the USB -C is attached to his rear (gotta hurt), and USB-A inserted into Win 10 PC. Detected by the PC (dink donk), but no devices appear. Watching the device manager, it reports two DJI virtual devices and has an exclamation mark against the vision driver (which is interesting as I can calibrate visual sensors in Assistant 2 just fine), but no storage detected.
Assistant 2 can see the craft when started, but still doesn't appear in file explorer.

This surely can't be a hardware fault - there's too many reporting it - so I'm thinking there's something preventing seeing the storage (internal and SDCard). It's not Anti-virus, as I'm using Windows Defender. Both storage devices were formatted prior to use.

Any ideas team?
2018-2-11
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fansca3efbc6
lvl.2
Flight distance : 18041 ft
United States
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Same here, I get the windows notification but no drive letter.

Original post was on 2/7  WTF DJI????????????
2018-2-15
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Punchbuggy
Captain
Flight distance : 429111 ft
Australia
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fansca3efbc6 Posted at 2018-2-15 15:01
Same here, I get the windows notification but no drive letter.

Original post was on 2/7  WTF DJI????????????

Hey, I've started a dedicated thread here if you'd like to track it: https://forum.dji.com/forum.php? ... D534%26typeid%3D534

No answer so far, and DJI mods are quiet on it sadly. If I can't resolve it after this weekend, my Mavic is going back as DOA.
2018-2-15
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Coordpoint
lvl.1

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A general consideration is that the MA USB C is a high speed serial bus.  Therefore, you need to be plugging your USB connector into a USB 3 or higher (3.1/3/2) port in order to download anything.  
2018-7-27
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Atlas_Aus
First Officer

Thailand
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Coordpoint Posted at 2018-7-27 21:20
A general consideration is that the MA USB C is a high speed serial bus.  Therefore, you need to be plugging your USB connector into a USB 3 or higher (3.1/3/2) port in order to download anything.

Interesting. Thanks for the tip
2018-8-6
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Tomcatuk
Captain
Flight distance : 28743 ft
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Franco64 Posted at 2018-2-10 11:27
No problem here. After connecting the drone with USB cable, I see the MicroSD card as a drive and the internal memory of MA as another drive.

Exactly the same here....
2018-8-6
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MiffedTristan
lvl.1
United Kingdom
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I also had the problem of the two drives being seen when connected via USB (with the drone on) but no access or 'insert disc into drive' error message. It appears that having DJI Assistant 2 also running locks access to the drives on the drone. When I exit DJI assistant, after a few seconds the drive appears open and accessible. I hope this helps.
2018-8-23
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Slick1983
lvl.2
United States
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Me, too.  Windows 10.  Turn off Assistant, My PC, open drives, one Mavic Air internal, other card, find vids & pics.  Done
2018-8-23
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DJKOR
Second Officer
Flight distance : 2035676 ft
Australia
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On a side note, it's a shame you need to power on the Mavic Air to get the drive to come up. Although it's not a frequent occurrence for me, in the odd occasion I have written to the internal storage, it would be nice to just plug it in without firing it up.
2018-8-23
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Snoopyredbaron
lvl.1
Flight distance : 12887 ft
Guatemala
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Works fine to me in Mac with Assistant running
2018-11-3
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djiuser_oq8pdSs2HtVR
lvl.1

Greece
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Hi guys, I had the same issue, try to connect to a non-USB3 port. You heard it right. A USB2 port is likely to work, like in my case!!

Best
Dimitrios
2018-12-11
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djiuser_prgOXEvBJeHG
New

Puerto Rico
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Hi, Im also facing the same issue. Im using a Macbook Pro (Catalina) and a Mavic Air 2. Also tried with the virtual windows but it didnt work. Thanks in advance!
2020-6-19
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Geebax
Captain
Australia
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DJKOR Posted at 2018-8-23 04:06
On a side note, it's a shame you need to power on the Mavic Air to get the drive to come up. Although it's not a frequent occurrence for me, in the odd occasion I have written to the internal storage, it would be nice to just plug it in without firing it up.

How on earth is the internal storage going to receive power unless you power up the aircraft?
2020-6-19
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heliaetus
Second Officer
Greece
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I assert that you don't need a UBS3 port to connect to internal memory, it only has impact on transfer speed.

For debugging  right click "This PC", select "Manage" and go to "Disk Management", see if the internal memory 8GB and your SD-card are appearing there

If yes and they don't have a drive letter you can assign one, if you can't right click on one "Properties" > "Hardware", you should see "Linux file-stor gadget usb device", click "properties">"driver">"update driver"

if no in computer management go to "Device Manager" and see if any unrecognized devices are showing up, and right click them to install driver

If nothing of the above helps you can format the SD card from the app, or pull the SD card out and plug it in a PC to see if it works

Safe flights
2020-6-20
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ChrisLoon
lvl.2

United States
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powered, it works, connected, into my phone usbC into usbC, so get that cable having usbC and cellphone gender needed
2020-6-23
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